Were advised service would take about 2 hours, was more than 3 hours. Asked for Uber so we could get some food and we're told it would only be one way but we have to pay for the way back. It used to always be both ways covered by toyota since your shuttle isn't available on Saturdays. Cesar did not explain any recommendations to us as they usually do. I'm getting those services done elseware. Cesar told us our car was ready just to tell us it actually wasn't. Poor communication. Service quality has gone done. Used to get personal call from service managers with updates on my car. I'm glad my recall got fixed but I don't plan on coming here for anything routine going forward.
Fast and very good service.
Excellent advisor, very attentive
He helped get the previous service when the car was handed back to me not in complete working condition rectified so that I was all set after this appointment
Every staff I encountered was friendly and helpful. Dropped car off and it was done in a reasonable time.
The$369 charge for a front end alignment was a complete shock! I asked for an oil change and to check if car was travel worthy. Total bill was over $500 which is pretty steep when expecting maybe $100. Also came back the next day for warranty work on hatch back. Invoice was hard to figure out.
The only thing I had a problem with was the price on the cabin filter. I opted to go to the parts store and replace it myself. If I was to offer any advise about mine and others experience at the dealership it would be to keep things as affordable for the common man as possible. It makes the difference to whether we have you do the work, do it ourselves or go to any other mechanic to take care of our vehicles. Thank you, hope this helps.
Keep it up the good customer service
I appreciate the personable, professional courtesy Don gave me. The attention to detail was (as always) amazing. The whole service took less than an hour, and communication about the service was excellent. People like Donald Sherwood make getting car maintenance convenient, smooth, and easy.
Very professional and attentive Amanda was terrific.
Friendly and professional
I will never set foot in Sun Toyota ever again.
I hope that Wesley Chapel Toyota fulfills all of my automotive needs in an inviting, courteous, and appreciative way.
Damian was so great today and I felt welcomed and appreciative.
Thank you.
Great service ,nice ambient ,the service was very fast and professional
Thanks
Always a great experience!
Nicole was very friendly and my experience was very satisfactory.
My agent was Richard Kindle and I was totally satisfied with him. I don't know who Lisa Calabrese is.
Amanda is always wonderful and professional. I only work with her but she always honest with me. And make sure my veichel always taken care of.
Amanda is "Excellent worker. Your dedication and effort are
Truly appreciated."
Very professional and very helpful.
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