Amanda was absolutely amazing. Very happy and satisfied with my service
The whole process was very smooth and easy. Ibrahim helped me with my questions and explained everything to me.
A very respectful and professional individual.
i think the world of Master Tech Abraham. i know a lot about my truck, or at least i think i do until i speak with him and am immediately humbled. techs like him will always keep customers like me from cheaper, more independent Toyota shop options. you would do well to keep him around.
Coming to the dealership is always an enjoyable experience. Your waiting area is wonderful and I can get my work done while I wait for my Toyota to be serviced. Mason and the other employees are all so amazing, very friendly, knowledgeable, and willing to help.
Very good customer service, answered all my questions..
Rick Davis continues to be one of the best service writers I have ever dealt with. Straight forward and honest, he is my go-to guy.
Joe made sure we were comfortable. Then we were provided with text messages and videos showing and explaining the exact car condition and any needed services. Then Joe came to make sure what we thought and what we wanted to have done. Thanks, Joe Manko.
I have a back injury and have my seat in a specific position due to a surgery and the techs completely changed my seat settings and steering wheel. It’s not the end of the world but it’s frustrating considering they are only moving the vehicle a few hundred feet and adjusted so much of it
Unfortunately the original issue I had when I came in the morning still persists. I’ll have to come back
My experience with Joe was exponentially better than I ever experienced at Wesley Chapel Toyota in the year I have brought my car here. I was about to give up and go to a different dealership but gave it a try with a different service rep - Joe. Joe addressed every single one of my concerns and actually listened and remediated them rather than coming up with an excuse like previous reps have. Thank you!
Rick Davis is an amazing manager! Honestly, he is the single reason why I come to Westley Chapel Toyota to get my car serviced! He is a great asset to Toyota and definitely should be recognized as such!
On a side note, the 2% fees that are now being charged with credit card payments is an interesting approach. Not something that I would have expect from the dealership. I was not thrilled to see that. I would imagine small things like that may turn away some customers in the future. But that is just my 2 cents! Have a great day!
I had an 8:15 AM appointment. I did not leave until 10 o’clock. All I had was a oil change and that is totally ridiculous.
Scheduled service was quick and without issue. Nicole was helpful and provided a positive service experience. Would have liked to hear recommended services for mileage of vehicle.
Nyah was very professional, and sweet. She was friendly, and knowledgeable
My service writer Alex was great!
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