Rick was great. No issues.
Daman Griswold was great he make sure he kept updating me on my service of my car even tho they were delayed 2 hrs + but he kept ensuring that I didn’t forget about me and kept telling me when my car was being brought in for service those little things matters instead of just sitting in the waiting area and not hear from anyone he went on to reassure me that they didn’t forget m… he was excellent
Amanda was very pleasant and went over the paperwork of what your technician had suggested. I will definitely keep Amanda as my Service Advisor.
Rick always does a great job at hearing his customer’s concerns & helping provide the necessary services! Rick is the reason I come back to Wesley Chapel Toyota!
I wanted to get the filers' changed the break fluid changed and non of that happened
Damien was great, easy to work with and did not pressure me to service I didn’t want. My constant struggle and complaint with your location is time for service to be completed. I was told 1.5-2 hours which into 3.5 hours for an oil change and alignment. 100% unacceptable. You guys need to get your services done faster. My wife completely stopped taking her vehicle to your location because you take too long. Honestly, if I didn’t have lifetime purchases through your location I would go elsewhere as well.
Mr. Davis was extremely helpful and made the process easy and cost effective. I appreciate him answering all my questions and helping me out. Rick had great service.
Gracen Acosta was prompt. Communicated timely and accurately and was personable.
Rick as always does a great job and make things easy for me. Wouldn’t ask for anyone else.
He was informative and very polite and very understanding.
My daughter waited for over 2 hours past her appointment time and left without any service being performed. I had to call from work to get an update on the wait time. Her car wasn’t even in the garage after 2 hours. Very disappointed in the experience today
Excellent. Everything was fine. Thanks for all.
I had to sit there for 3 hours for a simple oil change. I don’t want to do that again
Professional., knowledgeable and friendly!
Alex is professional and courteous. Whoever is working in the service department however needs to be watching themselves against committing fraud. A repair that was needing “immediate attention” was completely false when I took my vehicle to my trusted mechanic. I will not be scheduling anything ever with the Toyota dealership unless absolutely necessary.
It took longer than he estimated with no communication as to why. When I came to check it seemed everything was just about ready but nothing had been said. Would like updates in the future.
Mason is amazing. He is a great asset to Toyota. He truly knows what customer service is all about. He goes way and beyond!!!
My service advisor was great. However, whoever worked on my car forgot to put the air caps back on my tires.
She was very friendly and very positive.
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