Alexander was great. Directions were clear as what to expect with text messages/car updates after the vehicle was dropped off. He was friendly and approachable.
Hubo mucha desorganización y se perdió demasiado tiempo con mi auto
Mason did an excellent job explaining everything very professionally
Rick was great for that’s the only person or thing I would like to compliment
I sure could go on a rant about some other people and things but it’s not worth making myself shake and tremble again
Hi,
The good:
Jared was great
Love the text update with the report and short video. Very nice!!!
The bad:
Please don’t try to sell ke stuff when I’m taking my car in for maintenance. I’m specifically referring to the car windshield guy who is telling me stuff I already know about Florida law and windshields with insurance. That was super annoying and they don’t even ask they just come up and start telling you this stuff and I’m like get away. I’m just her to get my car serviced. If I want a sales person hounding me I’ll walk over to the sales side. I already bought a car from you stop being pushy on the service side.
Sir/Ma'am,
Being honest, I have never liked bringing my Tundras to Wesley Chapel Toyota. I always feel like I'm have been ripped off. And, I have been ripped off. I should never have to pay $160 - $185 for an oil change. The real elevated cost should not exceed $100. Here's how Wesley Chapel Toyota gets you. WC Toyota advertises a $60 oil change (5 quarts). Then, you add $20 for each additional quart which still does not add to the after the fact electronic invoice. Then, you throw in tax, shop supplies, and other frivolous fees that add to $185. WTH. This is deceptive business practices. I always ask the price before I allow Toyota to do any work. The service manager throws out a price and then says he/she will help you out or take care of you. The service manager NEVER takes care of you. I could have had my oil changed at Hyundai for $80. Take 5 would have charged around the same $80 range. Other quick lube places no more than $100 total. So, why is Toyota so expensive? I only brought my Tundra to WC Toyota because I wanted the lifetime 4-wheel alignment performed. And, I may have to bring it back due to some shimmy now. Anyway, nothing against Rick Davis. He is a service manager who is also a salesman. He was professional! But, I will NOT bring my Tundra to Wesley Chapel Toyota ever again except for the 4-wheel alignment. I am disappointed!!! Finally, the top service managers (top, primary, big dog, manager of assistants) never call a customer. In the past (2 occasions) I have asked for a service manager to call me. They NEVER called. Good riddance.
Very satisfied with the service provided by Richard and the Wesley Chapel Toyota team.
Service was great but you need to stop trying to sell unnecessary services. I go for my free oil change for a new car and your sales people recommend a wheel alignment and service to clear MOLD in a brand new car? Get serious. That makes you lose all credibility. My car didn’t need either thing. Women aren’t all clueless about cars.
Erezcellent and efficient service.
We were told that we could only borrow the courtesy vehicle / loaner for 24 hours. We were told we had to have it back the next day by 4:30 p.m. and so we went to Enterprise and rented a vehicle the next day and then we brought the courtesy vehicle back to return it and they were like well you can keep this until your car is fixed and we had already rented a vehicle so that was just kind of confusing and a little frustrating. Other than that it went well.
Cost was way in excess of email coupon sent out. But had to leave before having service done because my daughter called me sick and I had to go get her.
Great experience.
Thanks you
Dan was helpful as usual.
Nyah went above and beyond in getting me the best price for a tire. She is a true asset to the Toyota family. Two thumbs up!!!
The service and the service manager were top-notch as always. I do not like it all that you are now charging a 2% credit card fee on top of the normal service fees as a surcharge. As a dealership, you already charge a premium for all services. I could easily go elsewhere and get my services done for much less. I pay more so that I get the top notch level service that I’m used to and it is convenient and I know it’s done right. However, for the ownership to charge a 2% surcharge just tells me they’re trying to squeeze the customers even more. Accepting credit cards is a cost of doing business. As a cost of doing business, the business needs to eat that charge, not the customer. How much business would you lose if you stop taking credit cards altogether? If the answer is “most of your business”, then accepting credit cards is a convenience to you, the business, not the customer. It’s honestly insulting when businesses charge a surcharge to accept a credit card. I don’t know many people who bring their checkbook to the dealership to pay for their services. I am a very longtime customer of Wesley Chapel Toyota and if you’d like to discuss with me further, I’m happy to oblige.
Nice work, they finished very fast!
Alex is kind, professional and knowledgeable.
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