I was told diagnosis would be 2 hours, which i was fine with. But after 2 hours, I had to go ask the status of my car and was told balancing tires would take another 30 to 40 minutes. After ANOTHER 90 minutes I had to walk up and ask on the status again to be told that the car should stay until the master technician took a look on Monday. On Monday we were told that there is a flat spot on the same tire that we explicitly took to get a look at a 2 months ago because there was a nail in it. However, your technician wasn't able to find anything even though we had picture proof. And now after taking my car on the high way, it pulls hard to the left. So not only did I not receive any updates on Saturday, but SLA was not net and somehow my car is in WORSE condition than it did when it came in.
No you did an outstanding job she took great care of me and answer all the questions that I had and I have to say that I was more than satisfied with her attention to detail. Kudos to her!
Very efficient and fast service. Really appreciated that they completely checked out my car to let me know if there is anything at all that needed to be addressed. Thank you so much.
It was an amazing and very professional experience
Nicole was very professional like always,enjoyed working with her.She is a great asset to this Dealership.
Very comfortable to work with. Didn’t seemed pressured which made the service satisfying.
Mason was super accommodating and efficient! Great asset to the team!
Joseph K. did a wonderful job encouraging my car was service in a hour and updated on status of my car.
Damien was extremely professional and courteous. He explained each step in the maintenance process and was quick to inform me of the issue and fix.
Amanda is awesome and always keeps me informed of the status of my vehicle.
Wesley Chapel Toyota should invest more in training and quality people to represent its brand. Cesar does not meet the criteria for his position. His customer service skill is zero. He does not follow up with the customer nor answer his phone. On the other hand, the technician did a great job repairing my car.
I have been very satisfied with Wesley Chapel Toyota the past 15 years. I have purchased 7 new cars in 15 years from you guys. I plan on staying a loyal customer. Thanks for being an honest and dependable dealership.
I arrived at 0715 to resolve the “Engine Maintenance Required” error for my 2020 Toyota Corolla. At 0925, I got an update confirming the issue along with several other maintenance “recommendations”. I declined all the recommendations. Another 2 hours passes before the car is ready.
So, a 2 hour job to replace the coolant bypass valve per the Customer Support Program took 4+ hours.
Need to spend less time on the smart path trying to inflate the charges and do the work the customer requested first.
One recommendation was to replace the engine air filter for $48.
I did it myself for $18.
I don’t have a problem paying for necessary repairs but the only necessary item in my opinion was the filter.
Cesar was polite. I have no issues with his conduct.
Great customer service especially Scott
I was very impressed with Diamin. He listen to my concerns and apologize for a bad experience i had with the service department.
My wife has driven a Toyota vehicle for over 40 years and find the service needs always done well.
My representative Joe was extremely professional and very courteous and friendly. He double checked his work and verify that everything was done he was in constant contact with me via your website give any updates even though I was on schedule the Toyota team was very accommodating. I was very satisfied and I will give the service guys and a+ rating
Great service department. The staff was a welcoming and very polite. Damian was great to work with. He answered all my questions. Made it a very comfortable experience.
Took too long to complete oil change. That was the inly service I had done today. Took 3.5 hours.
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