Problem presented well taken cared of in short time .Job well done !.????Mr.S.King very professional w/ client / costumer .An essential factor to the team .
Dear Toyota Corporate Customer Service,
I am filing a formal complaint about a recurring issue with the automatic passenger-side sliding door on my 2024 Toyota Sienna (VIN: 5TDYRKEC7RS218471). Since I received the vehicle, the door has intermittently failed to open using the remote, dashboard button, or handle. The problem seems to be related to weather conditions, but it remains unresolved after three visits to Wesley Chapel Toyota for repairs. Although I provided video evidence of the malfunction, the dealership was unable to reproduce or fix the issue and advised that they would submit the case to Toyota Corporate.
Summary of the Issue:
The sliding door often does not unlatch on the first attempt and requires manual force to open, posing safety and functionality concerns.
Repair History:
12/28/2024: Issue not reproduced, no repair.
07/12/2025: Issue not reproduced, no repair.
10/11/2025: Provided video proof, but no resolution.
Request:
Open a formal case for this defect.
Provide technical assistance to the dealership.
Assign a Case Manager as my point of contact.
Investigate potential sliding door issues in the 2024 Sienna model.
This matter affects my confidence in the vehicle and service received. Please respond promptly with a proposed solution. I can be reached at ****-****-xxxx or
Sincerely,
Ming
Damien was professional and listened to my concerns of timeless. As well as made sure I was aware of important maintenance
Joe is a very helpful and knowledgeable service advisor! I’m always satisfied with the quality of work done by him and the entire team! Wesley Chapel Toyota is top notch in my opinion!
Scott deliver is the best customer service; he’s awesome!!
Joe is very prompt and quick to follow-up.
I was late for my appointment due to traffic. Nicole got me in and out within one hour.Good service.
Thanks for yoir service I love my truck and for having a nice guy like Scott King that helping me
Service times take way too long. Lack of communication is not acceptable and having issues on a brand new car is beyond frustrating.
Thanks for your help and efficiency.
Thanks to Don for fast, great service!
Joe was great and very helpful.
Rick always goes above and beyond for me. I really appreciate all he does.
I brought my car in due to a flat tire and 3 deflated tires. I asked for the issue to be checked. Two hours later I was told the car needed a suggested maintenance work for over $1000. I bring my car in faithfully at scheduled maintenance time. I'm disappointed I was kept there for reasons beyond my request. I chose to bring it to the Toyota dealership because I trust the professionalism.
Kept me informed on what needed and what was done with approximate time of job completion.
Nicole was great. I had a few questions and she answered them thoroughly! I appreciate the quick servicing of my Rav4 as well!
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