The job was completed ahead of schedule. I’m grateful for the shuttle that took me home and then came and got me when my car was ready. Both the service manager, Roberto, and the shuttle driver were very congenial and thoughtful. Thank you so much!
My only issues were outside of Kelly’s control. The tire valves weren’t replaced covers were left off and I don’t like the aesthetic. The other issue was my service request says 20,000 miles when I came in for the 5,000 mile check. I didn’t want to negatively impact her servey for things outside of her control.
Michael is a good representative of your company,
Roberto did well explaining every step of the process and breaking out the costs for maintenance and repairs. Very transparent and friendly.
When I scheduled my appointment I asked no hat to be placed on my roof and no car wash. The advisor was told no hat and insisted to place one on. Another employee placed a hat on my vehicle. I later looked and it has a scratch from the hat on my roof. Very dissatisfied
You just want to squeeze money out of us. I've already taken the car in twice for the same noise when I reverse, but you say it's nothing. I hope nothing happens to me or my wife. Since I refuse to pay for things that have nothing to do with the problem I brought the car in for, you don't do anything to the car. So if something happens to us, we'll sue you for negligence.
This is the second time I picked up my truck and now I can't open or close my vehicle with the remote control
Excellent job & good service thanks.
Helmer is a very good service representative. He handled everything in a professional manner.
Is the 3 time I take to the service and the mechanic forget or fack something,a service for the car broke a couple blocks away is bad is the last time I take to service to that dealership
Justin was awesome, best service tech I’ve ever worked with.
4 months with the car and 5140 mi and I’m been told it needs a new cabin filter I feel that’s not right
Max was v helpful and polite I will only be working with him from now on. He did not come off super mercenary and has experience working on actual cars since he started in the garages at Toyota. Thank you Max!
Excellent service Roberto is very professional!.
Don is an excellent person I been visiting toyota for the last 4 years and he always friendly and look for what my car needs, toyota keep the good employees happy. And is reflecting on costumer service.
Michael helped me from start to finish with extreme polite professionalism. He is in my opinion a valuable asset to the company and serves as a prime example of an excellent service advisor.
Very professional helpful and friendly staff !!
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