Always content with Mike as my Service Manager.
I had an appointment scheduled a week or so out so the parts for my recall would arrive in time.
I dropped my car off and they assured me they would fix the recall.
After a few hours they called to tell me that they couldn’t fix the recall because the parts weren’t there and they are vin specific so it’s “impossible the recall parts were used on another grand Highlander”
I called AutoNation Toyota down the street and they had the parts in stock, told me there’s no such thing as vin specific for that fix and my car is already fixed thanks to autonation. I will never be back to your dealer and I will never recommend anyone to go there for anything. Thanks for a waste of time.
My Servicer Adviser is the absolute BEST!!
I went for an oil change and they gave me a tire rotation too. Which I didn't ask for. And I got charged for it. They couldn't help me they said.
Nathalie, did a great job. No pressure from her to get other maintenance done only recommendations to the maintenance when convenient for me.
Having appointment at 11 am it took 3 hrs plus for a oil changed, too long not matter how busy you guys are. After 3 hrs waiting in your property at the moment to pay my bill was more that I was going to pay because I gave a 25 dollar coupon to the gay who attend me at the moment I got there but he did not applied to the bill and waiting more time to fix it.no a good service and disappointed about it. And this is not the first time it happen and no matter after being a customer for a long time.
Always excellent service!
Both Jovan & Lonnie did an excellent job of telling me what need to be done and keeping me advised of the progress and estimated completion.
Main concern was quoted about a 2hr wait time and it turned into 3.5 hrs!
Also, I was quoted $170 to change the two air filters in my car, which I declined. I then went to Autozone and bought the two filters for $46 total and easily installed them myself in about 10 minutes! $170 is outrageous!
I spent $369 today ($319 after a coupon was applied that I had to ask for) and now makes me wonder how much I was overcharged on the services I received. My fault I guess for not knowing competitive pricing for tire alignments, battery cleaning, etc…
I got an email for a free winter battery check and all that did was check the voltage…why wouldn’t that include a more inclusive service? Seemed silly to me to just get a voltage check for free…it got me in the door with the 15k service I needed so it worked I suppose, just expected more.
No need to contact me, I will be back in 5k miles so I can get the free services that are warranted under my car lease but probably will not get any other services from the dealership moving forward.
I will say that Kelli was friendly and well in helping me with the services.
I would like him to be my personal Service Man. He was perfect .Knowledgeable, friendly . He gets my Thumbs up . It just took longer for the car to get repaired but it was necessary. Thank You. I will be back
I found Mr. Scharf very helpful getting me back on the road. He's a definite asset to Toyota.
Kelli was a champ at her job. The service took 8 hours, I felt that was too long for the work done, however, Kelli was great. And, the car is driving smooth and efficient, so now all the little items needed are done. So I am happy. Thank you.
Roberto was a great service host and kept me updated along the way. He looked out for my needs and has gone above and beyond to make sure i was pleased with my experience. 5 Star service.
Nelson was very helpful.Answered questions that I had. Also advised me of what service that would be perform and services that i had coming up for the next 6-12 month period. Personnel were professional and the service was great.
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