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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2329 reviews 69%
4 star 658 reviews 19%
3 star 68 reviews 2%
2 star 198 reviews 6%
1 star 125 reviews 4%
Review Us
Phedellee R.
1 out of 5
4/15/2025
The screw on the passenger side windshield wiper doesn’t work. This is the second time this has happened after my visit to Lexus.
Clifford B.
5 out of 5
4/15/2025
Survey will be all excellent, Tony was truly the consummate professional.
John C.
5 out of 5
4/15/2025
Erik was responsive to our issues and he explained what we needed and why the repairs had to be done. His customer service was very good. We plan to continue to use his services for both of our cars. We were very impressed with Erik.
Steve Y.
4 out of 5
4/15/2025
Alexander was super helpful and on top of my service today in getting our front two tires replaced. Great service!
John S.
5 out of 5
4/14/2025
Excellent service and nice people to work with. Thanks
Lily S.
5 out of 5
4/14/2025
He was very good on time & help me with the service
Jovita M.
5 out of 5
4/13/2025
Very good
Selamawit M.
5 out of 5
4/13/2025
I appreciate Jorge’s excellent customer service, and the overall customer service at Lexus. Thank you!
Felixberto S.
5 out of 5
4/13/2025
Jorge was very professional! Thank you, Jorge!
Alena T.
5 out of 5
4/13/2025
Jorge Navarro really helpful, professional and the best. Service always reliable and outstanding.
Luzviminda F.
5 out of 5
4/13/2025
Very satisfied
Timothy Y.
5 out of 5
4/12/2025
Sergio B. At Glendale Lexus, CA was fantastic!!
Maria H.
5 out of 5
4/12/2025
I am so grateful for Tony to be back . He has been always very attentive and explain to me everything I need to know about my car and I appreciate his knowledge and customer service. He’s a very best senior team.
Sonya M.
5 out of 5
4/12/2025
I feel so lucky to have Jorge as knowledgeable and supportive as he is, to always help me when I am there for service.
Natela O.
2 out of 5
4/11/2025
Customer service became extremely poor.
Emma M.
4 out of 5
4/11/2025
I'm highly satisfied with the service Lexus provides.Make my life easier that I can leave my car getting serviced and still have a loaner to get things done. Made it easier for me to have more than once service completed. Thank you
Andrew V.
5 out of 5
4/10/2025
Thank you!
Adrineh K.
4 out of 5
4/10/2025
I was completely satisfied. I needed things replaced on my car it was costly I wish the price tag was a little bit lower and. 4 tires @ $1,300 next one is the really pricey one. Passenger right side mirror needs to be replaced price tag at $1,700
Susan B.
4 out of 5
4/10/2025
Everything went smoothly, service coordinator recommended combining services because I drive so little, which is helpful. I appreciate your customer service!
Roderick F.
5 out of 5
4/9/2025
Erik was very attentive!

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