From the minute, I got there everyone was helpful. Everyone who passed me made sure I was being attended to. Everyone was polite, and helpful. The waiting area was very nice with plenty of room and treats. I was communicated to well throughout my experience, everything flowed beautifully.
Very happy, like a new car, better than when I bought it.
Everything was very efficient and seamless with my appointment
Appreciate understanding how to work with customers.
I always have a pleasant experience when bringing my vehicle in. I really appreciate Danny with the service he provided me. Knowledgeable, and great customer service.
cons
- misquoted tires on invoice, then tried to charge me $300 more after the job was already completed
- salesman said discount would be provided over the phone but didn’t seem to remember and then tried to charge me more than agreed upon
- car was completed one day after estimated wait
- complimentary oil change was offered but not delivered by time of checkout
pros
- Mark was friendly and accommodating and ultimately made it right
- overall friendly employees and good environment at the dealership
- smooth and quick process with loaner vehicle
Overall, the employees were friendly and easy to communicate with but trying to charge me more than what was agreed upon AFTER the job was already completed was very shady.
Danny is the main reason I come in to this dealer. He is professional and kind and an absolute pleasure to work with.
Thank you Sean. Excellent service.
It took 3 visits to get the front brakes right, but I am ???? happy
Great customer service and communication
Excellent service every time :)
Quick, efficient, and super friendly. The representative was especially helpfuf: professional, knowledgeable, and made the whole experience smooth and stress-free. Highly recommend! Thank You So Much Mark!
Job was well done, thank you
4 hours to change a tire. Great help from Tony . Except the wait with appointment. 4 hours to change tire.
Mr. Mata has always treated me with professionalism, respect, and patience when listening to and addressing my concerns.
Mark was communicative throughout the whole process and made my experience very pleasant. Thank you, Mark!
Thank you. Turn around was faster than I expected. I appreciate the car being washed.
Service advisor, Argenis, was very thorough, helpful, and understanding of my needs regarding the maintenance of my RX350. I appreciate he and the dealership.
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