Very good service from mark mejia
Had reoccurring issues with tires and he took care of this !
Lexus Glendale service. Very attentive !
Great customer service, very helpful and all done in a timely manner
Replacement of malfunctioning component in my EV charger was unnecessarily complicated and took five days — too long.
Tony was very helpful since I was dropping off my fathers car and had not visited your service dept before.
Sean was knowledgeable and super helpful
I scheduled an appointment specifically to have my blackout emblems installed. When I arrived, I was told the body shop had to handle it, which led to a lot of back-and-forth. Ultimately, it was a waste of my time — I didn’t come in to sit and wait an hour just to get a loaner for a recall that, just last week when I was at the dealership, had no resolution. I had no intention of returning for that recall, and on top of that, the service I actually came for wasn’t completed
No need to contact me . Nothing to do with my service in fact my service advisor did a great job Eric Ucula ! More to do with your salesman not a single good morning or greet from any of them . They are the first faces as you come in the dealership. They are supposed to make people feel welcome and I didn’t get that from any of them . In the afternoon when I returned to pick up my vehicle. There was an older gentleman of the bunch he is the oldest of all the salesman seating in the from of the massage chairs entrance. I wish I would catch his name totally friendly stood up and greeted us told us about your need coffee maker making small talk and making you feel welcome .the rest of the salesman should learn more from him. By the way one the massage chairs doesn’t work. That’s all the feed back I have . Next time I purchase a Lexus I will be looking for friendly attitudes . Thank you David Quijano
Great service, thanks Sean! Hope to see you next time.
Everything was taken care of. Thank you
Jorge was helpful and friendly.
Very efficient and thorough, would like to have a better loaner car if possible .
Great experience. Everything went like clockwork. Greeted by a team member then met by Mr Wong. Highly professional, efficient but also extremely warm and welcoming. I got the feeling that everyone was part of a highly trained team. Very impressed and better than in the past! Congratulations!
Service advisor may need a bit more experience in communicating and presenting information to customer in a more complete and less mechanical manner. A softer tone can also be used to allow better customer experience, and avoid giving a “not helpful way.”
Service Manager is very helpful in providing detail and clear explanation, with a very helpful and welcoming attitude with great patience, which is very much appreciated, especially when the customer is feeling lost.
They took someone who was supposed to be after me since the line wrapped around the street and wasn’t taken in at my appointment time so I was late coming back to work. I live in Glendale but bought my car at Keyes Lexus due to them having better service. I thought service department may be better but it really isn’t unfortunately
Sergio was very professional and did an excellent job taking care of me. All in all, a very satisfying experience. Thank you!
Communication was lacking. I brought my newly purchased TX 500h in to have the additional accessories I purchased to be installed this past Wednesday 1 week ago. I was told the car should be done in 1 or 2 days. 2 days went by, I did not hear from my service adviser, Mark. I called on Friday and was told someone will call me back. No one did. Mark did call on Saturday and left a message that the car won’t be ready until next week, because of missing part. Again no body called on Monday or Tuesday this week. I had to call late yesterday afternoon. Finally someone left me message that the car is ready this morning, one week later.
It looks like you are way too busy to give clients like me the attention and courtesy I should have expected. I will bring my future business to another dealer.
Thanks a lot for taking care of my car and me)
Sean had great attention to detail and was extremely knowledgeable about the services I needed on my vehicle. He quickly and accurately addressed my questions and concerns and made the entire process so intuitive and easy! When I think of five star, white glove service that would be expected from a dealership, Sean perfectly executed that. Thank you Sean; I will be back in 5,000 miles!
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