Lexus of Glendale Auto Repair Service

He did a good job I will not respond to other comments Thank you Cathy Sato

Exceptional service and friendly people.

Always great service and people are friendly

Quality customer service from Danny.

Excellent quick and attentive service. Highly recommend Sean.

Tony is an excellent service advisor, my car was repaired and call me soon the car was ready .

Yes, Randy was very helpful, fast and efficient.

My only unfavorable feedback is the wait to pick up my car-

Very responsive.

Thank you

Nice massage chairs

Very professional staff appreciate

I was very satisfied by Danny, my service consultant. However, I dropped the car off 9:15 in the morning and it wasn't ready till 5:35. It was a routine 5000 mile service and a reload of software for camera recall. My disappointment was the car was not cleaned. Floor mats were vacuum ed but the dash board & screen were not cleaned. I thought this was part of the service.

Excellent service. Very professional.

The service itself was fine, but you make too many reminder calls. I got a text, an email, and a phone call within 5 minutes of scheduling my service online. It's overkill and annoying.

Randy was great - friendly, helpful, professional.

Excellent service

My car was not washed and if it was then they did a horrible job. Very disappointing.

Sergio is the best!

It seems that the Service advisors and Manager just pass the issues back to the customer to do the leg work to get a problem resolved and I was told to contact the ****-****-xxxx Customer Service number to voice my concerns about poor material/workmanship on the interior of my Lexus. Shortly after I had purchased my vehicle - I brought my issues to the attention of the Service Manager and I was told that Lexus wouldn't fix my concerns unless it looked worse and to come back several months later. I was contacted by a case manager at the Customer service number that informed me that the dealership should have reached out to the Tech Team and if that didn't fix/resolve the issue then they should have reached out to the Field Technical Specialist. When the total sales price of a vehicle is close to $60,000 one would expect better quality in a vehicle. This is my first Lexus and my last Lexus that I will be purchasing.