My first time to bring my TX350 for maint and I will coming back for sure. Likewise, my first meeting experience with Argenis was teally worth it. Job well done, Argenis.
Everyone there was top notch!
Tell your service advisors when they offer a loaner that the car can be ready to go or you can wait hours until a car comes back. They make it seem like it’s ready like a car rental. Left a really bad taste in my mouth. Wife was pissed when she found out. Ended up waiting for car instead. Way to kill your customer service expectations.
Taylor was very nice and took care of all my car needs. Thank you Taylor.
Very poor communication !! I was very specific verbally and visually showing the agent the damaged tire in the TRUNK. Yet the technician removed the spare that was “on the vehicles front left side and reported that everything was ok! When in fact my damaged tire was still damaged !! You just lost the sale of 2 new tires to the tune of $608, I will purchase my 2 new tires elsewhere and I just might take my business elsewhere where I can trust them to do a professional
Job
I told Jerry that my license plate holder needed fixed, but it wasn't. The rep that brought my car to me had to take it back in the shop and fix it. So i had to wait extra time.
I am very happy the service of Lexus in Glendale
Taylor has been great throughout the process. He’s attentive and patient with me as I’m going through my mom’s hospice situation. Thank you for having such a great colleague taking care of me during tough times.
Rosetta
Argenis was thoughtful and very helpful in supporting our needs. Would love to work with him again!
Taylor was top notch will come back just for him
I appreciated his professional and patience approach. TL
Jorge is a professional and courteous service representative.
Sergio Bohorquez was very professional, courteous, and patient when listening too and addressing my concerns.
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