The work that was done was great but took longer than I thought. I dropped my car off at 11am for my appointment. My car was ready after 3pm.
Randy was very personable, knowledgeable and helpful. He communicated very well with updates, etc.
Sergio was quick and communicative. Honest and did not feel forceful. Completed service in a timely manner. 5 stars!
Sean was awesome! It was also great to see him onboarding and training a new hire as well. He did an incredible job of explaining everything that needed to be done on my car, the best way to go about doing it, and broke everything down into bite-sized lessons for his trainee. Sean is a shining example of Lexus customer service and expertise.
Very professional in my car and also in the way they treat the person. He was very helpful with the way to get home and the way to pick me up. I am very happy with the service. Thank you..
Thank you for the fast and quality service.
In the past when getting a loaner, I’ve always had my insurance company email a Verification of Insurance and it’s been accepted by the cashier. However, after the cashier received it this time, she said that although the Verification of Insurance had everything she needed, she wanted to see an insurance card and insisted that I provide one even though it contains less information than the Verification of Insurance. Since I don’t carry a card, the transaction was delayed an additional 5 minutes while I looked up the card online, provided a screenshot, and emailed it before she proceeded. It seemed like an unnecessary delay based upon her personal preference and not out of necessity.
C super friendly service very efficient thank you
The only thing that i was not happy about was that my dashcam unit was disconnected for whatever reason and it was not reconnected before i picked up my car.
Danny was great. Was completely satisfied with todays maintenance service appointment.
I felt comfortable when I asked questions. He knows what he’s doing and very professional.
Awesome job Sergio . Very much appreciated .
The services was excellent thank you guys.
Erik did Excellent customer service!
I drive from Westchester to Glendale sometimes takes me an hour each way but it’s worth it.
Thank you
Thank you for the prompt attention and quality work.
Communication was lacking. Tech didnt get back to me for days. I had no updates on when the part was arriving. I had to go through the manufacturer to finally get a call from the manager.
Sean was a great rep- helpful, knowledgeable, and gave good advice. Everyone at the dealership was friendly and professional.
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