II had the 60,000 mile service performed on my vehicle. The estimate was $795+tax. During the service I was contacted by the service advisor that I needed to replace the front brake pads and caliper for $1100-1200. I thought this was high but I verbally approved the work. When i picked up my vehicle the cashier said my bill was $2455. The cashier said the brake replacement didn’t include labor costs. If I would have known this, I would have deferred. I’ve brought my previous two Lexus’s in exclusively to your shop and all maintenance costs were clear.
The service representative that helped me was great! However I had to wait a long time to get a rental car. I waited for about 45 minutes. I was super late to work as I went to drop off my vehicle during my lunch break. If I knew it was going to take so long, I’d have selected to take an Uber instead
All aspects were professional yet friendly. One thing; providing a seating area while waiting for one’s car to be brought after service (often 15 minutes or so) would be a great addition in the service area
Lexus of Glendale in all different dept. From scheduling. To cashier personnel, service agent.and Technician
That service my car , they are all fantastic and I will give them an A plus.
I’m so grateful now I feel very safe and comfortable driving it.
So thank you, Lexus of glendale.
I appreciate Jorge’s excellent customer service! Thank you!
Thank you for your service
Always 100% A+++ service from check in to pickup. Service, cashier, everyone. Hell, even the bathrooms are clean and smell amazing. What a win!
Danny had great customer service. He answered all our questions and provide updates thought the service. Thank you Danny!
Excellent, very professional
Excellent service. Very satisfied. Thank you.
Great service. When it comes time to buy, we will be back.
I am very pleased with the the friendly and efficient staff.
Amazing service as always!
Taylor greeted me almost immediately and was efficient, helpful and clear regarding the 35k mile service cost. I received a text from him as soon as my car was ready for pick-up and also got a report an hour or so before that.
Thanks!
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