My experience with Erik Ucelo was excellent. He has excellent communication skills, provides great customer service, and is both fast and helpful.
Very helpful and very knowledgeable also very professional thank you very much
Experience was great. Taylor was very helpful. The entire team was great
Your service was good but someone took my Mercedes ballpoint pen.
DANNY is professional service advisor!
Fast service. Was provided with a loner of the same model as my vehicle.
He’s so nice guy with excellent customer service. Keep up the good work, Danny Mata. Thank you.
Happy and satisfy. Thank you!
I received excellent service.
Very good service
Management excellent
Thank you
Sergio was very good, but a very simple service took from 10:20 to about 4pm… seems kinda long!
Thx
Thank you for the outstanding service.
Rey
Amazing customer Service! Very thorough with explanation on what was done in our vehicle; and very pleasant to talk to! :)
A couple of times. One of them happens every time I have the car serviced. The tire pressure for the tires for an LC500 convertible is, according to the manual 33PSI. When the car returns it always has tires at various PSI hat doesn't correspond to what the manual says. I check the tire pressure for my car every 2 weeks is I know.
Second item was the wait once I've paid the bill. I paid in advance when I got the text, yet at the dealership it took over 15 minutes to get my car when there were 2 other people waiting. It took 3 times to ask the attendant until he told ma that the wash was broken. Could you just tell me that in advance? If you are in the business of frustrating your clients, you have succeeded.
Yes, I am satisfied with all the service done for me and my car by Jorge Navarro. He is friendly and communicative and informative. I have confidence in him and his trustworthiness. If he tells me my beautiful Lexus needs something done, I leave it to him.
All the staff are quite friendly. Lexus of Glendale has been my go to place since 2012. Thank you!
Herbert R
Excellent service on the car and very professional execution by Mitchell.
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