I brought my car in under unusual circumstances and Tony was incredibly gracious and understanding.
Great service! Thank you very much
Tony is a great service rep. I was disappointed in an upsell that I received saying that I needed an engine air filter at an additional price of $102. I declined and found one, purchased one for about $20, undid 2 clips and found that the air filter in the car was clean and did not need replacing.
Jorge was great. Thanks to my tech Juan for his service! All around great experience.
Sales representative Danny was very kind, transparent, and proactive. Best experience that I have had out of all my past service visits so far.
Tony was amazing, very informative and professional.
Excellent service. Thank you
Curteous, prompt, friendly
I would like to specifically recognize and thank Danny Mata for the exceptional service he consistently provides. Danny truly goes above and beyond every time I bring my vehicle in. He is professional, friendly, and incredibly knowledgeable, and he always makes sure I understand exactly what my car needs.
What stands out most is his honesty, transparency, and genuine care for his customers. He takes the time to explain everything clearly, answers all my questions with patience, and ensures the entire process is smooth and stress-free.
Danny is a huge asset to your dealership, and his dedication to excellent customer service is the reason I continue to return. I sincerely appreciate his hard work and outstanding support.
Great support and communication. Took care of the car under difficult circumstances. Went above and beyond. Thanks Sean
I would like to specifically recognize and thank Danny Mata for the exceptional service he consistently provides. Danny truly goes above and beyond every time I bring my vehicle in. He is professional, friendly, and incredibly knowledgeable, and he always makes sure I understand exactly what my car needs.
What stands out most is his honesty, transparency, and genuine care for his customers. He takes the time to explain everything clearly, answers all my questions with patience, and ensures the entire process is smooth and stress-free.
Danny is a huge asset to your dealership, and his dedication to excellent customer service is the reason I continue to return. I sincerely appreciate his hard work and outstanding support.
Randy was very attentive and professional. It was a pleasure to work with him
The team at Lexus of Glendale is as always amazing! They’re so communicative and quick to address all concerns and keep me well informed through out the whole process. I appreciate them so much and at how well they take care of me and my car!
My only problem, was the gentleman who gave me the loaner showed me how to shift for reverse and drive, but not how to start the engine. This hybrid SUV was very different from my ES 350, and I had to get a neighbor to come and try to figure out how to start the engine. It required a third thing to do, which I had no idea about.
My experience working with Danny and Nelson (shop foreman) was exceptional this last visit. They were both attentive and patient in their attempt to resolve a problem with my car.
Danny is my go-to service rep for the past 3 years. His honesty, integrity, warm presence, knowledge, and professionalism creates a trusting relationship which is a rare experience these days. I actually enjoy bringing my car in because I know I’m in good hands with him. With gratitude and without reservation I give him the highest outstanding rating!!
Dear Lexus Glendale Team,
I would like to sincerely thank your entire staff for being so warm, caring, and always ready to help. Your professionalism, kindness, and willingness to assist truly made a positive impression on us. Thank you for making us feel valued and well taken care of.
With gratitude,
Arevik Z
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