Marco was prifesinal friendly
Was quoted 2 hours, service took 3 hours. Was told by Cesar hed call if it went longer. No call. When I showed up at 2 hours he was nowhere to be found. was helped by someone else ( this person did a great job). Would appreciate more communication and realistic time goals.
Very welcome at dealer and, enjoy the coffee and donuts,fast service and friendly environment.
Great service , I love Toyota
Back windows were left open, some settings were left open, I'm just surprised, small things that mean alot to me. Thanks
Appreciate the ride to and from my home.
Always helpful at Whittier.
One of your technician wanted charge for resetting the tire symbol. This why we brought in the car. We bought four new tires. The resetting of the tire symbol should have been included
Gustavo did a outstanding job
Unfortunately an apology was never given, after explaining that we had to return our vehicle after a recent service visit because the oil cap was not securely placed and oil spilled all over our garage. Only offered to pay for clean up after I suggested it. Was told I would have to get 2-3 quotes, then submit them to Toyota for review. A sincere apology would have been nice and I feel he should have handled arranging the cleanup.
Car was not originally fixed and had to wait an additional day I was not provided an uber. The next day when I picked up my vehicle it was left in worse condition in the exterior area. They claimed to had fixed my side drivers mirror but I still had the same issue. They also claimed to have fixed the window issue but still no progress. The exterior looked dirtier than before the mechanic left a bunch of fingerprints on the hood with dirt in it. Then they claim they were going to wash my vehicle and did not.
My 2026 Camry is still experiencing the same problems after being serviced
I was told it would take 4 hours for an oil change that I had an appointment for. Oil change ended up being 6 hours. I did not recieve an update and had to call. Also, inspection paperwork was kept by porter.
Super helpful and informative throughout the service appointment.
Service Advisor Josh always taking care of his customers. Thank you Josh for always going over and beyond.
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