Ethan is always professional and accurate.
Drew is easy to work with, he got me out the door within the timeframe he said.
Ethan didn’t try keeping me informed on what was going on until I kept having to reach out, and took 15 days to get done with warranty. It did not start making progress until I was calling warranty. Only got ahead of me calling on the last day. Then your shop technician broke my oil filter cap plug, which was just put on at the last 5,000 mile interval- probably due to the tech using an impact. Not going back.
I was impressed with the service.
Joseph did a great job, but the time it took was much longer than expected.
Need a chair in svc area. I have a bad back . Can't stand for long
Thank you Joseph, very kind and informative.
Very friendly and professional. Thank you for doing the oil change. Have a wonderful, blessed day tomorrow!
I don't blame my sa. There is a part broken in my car that hyundai will not cover under warranty, even though the car is less than a year old. This is my fourth hyundai, and will likely be my last.
Ethan was very attentive and informative. I appreciated his care and concern for me and my vehicle. Highly recommend him.
Ethan Stigall provided an EXCELLENT JOB OF CARING FOR US on our trip to their facility 9-24-2024 for a Recall repair on our 2017 Genius.
We were 100% pleased with his manner, his knowledge and attention to our personal comfort while there.
We give his company A TEN STAR RATING ????????????????????????????????????
Zachary did a great job of keeping us informed throughout the entire process. Technician completed job promptly and efficiently.
15k miles on vehicle. Scheduled appointment, then told no loaner vehicle. Rescheduled for a week later. Called 2 days before stating no vehicle. Would take up to 5 days to diagnose electrical issues. Scheduled oil change at same time.Got a car on Mon. No communication until Friday. Said they had been checking it, but I get alerts for car and had none until Friday. Reminded Zach of 15k mile oil change, yes, yes, that will happen. Said there was battery issue would try and fix. Found out through text Saturday it was fixed. I was out of office, came by Wed to see what happened. Battery replaced under warranty which is good. No oil change. Could do oil change on Oct 8. This is horrible service. No remorse. My time is not valuable.
Things started off well, but after a certain point I just wasn’t treated thoughtfully. I wonder if the continued poor treatment was because the service advisor didn’t want to give me bad news, so avoided updating me or answering my questions, and then knew I wasn’t happy so decided it wasn’t worth it to try? Regardless, I’m very disappointed with my experience.
No one able to communicate anything to me while my truck was there. First I was told it’d be ready on a Friday. Then when I called Friday, I was told maybe the following Tuesday. Never heard anyone so I called three times Wednesday and never got a hold of anyone. Was told on Thursday it would be later that day or the next. No one again until I called Friday night and they told me noon on Saturday. I showed up at noon Saturday, and it still wasn’t ready! I was completely in the dark and this was a warranty issue too, not a planned scheduled maintenance. Additionally, the problem still seems to be occurring which means your team didn’t even do their jobs and I’m going to have to come back down.
Thank you for having technicians at your dealership, 2 others in Denver are a MESS!
They were courteous, and the appointment only took part of the day.
I have always appreciated the employees that planet Hyundai has. They have always kept me informed and are very kind and considerate!!
Service desk staff extremely friendly and the schedule maintenance completed faster than expected.
Maintenance schedule was not reset, but that was easily resolved.
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