Haha . I have never been to a dealership where they don’t bring your car up to you after service. Not that it’s a far walk it’s just the principle of basic customer service from a “neighborhood car dealership “ as you guys claim to be. Not a knock on my service rep. It’s seems to be the culture there from the top down. This is a very do only the minimum shop and it shows in the customer experience your team delivers. Car was left with plastic cover , paper floor cover and tag in the window. What a joke. Would not be recommending or bringing my vehicle back to this dealership.
No hicieron nada para arreglar mi problema
Love the service here at cdjr morgan hill, Riley was great he was very knowledgeable and kept nw up to date on the whole experience
My cell girl went above and beyond she opened before the time I was outside filling out the paperwork she helped me. I let her know my car had a bolt in it. They got that patched up for me. I told her I was gonna be in a meeting if she was able to text with updates, she did that I picked up. She was there waiting greeting me Great team Morgan Hill, Jeep.
I’ve dealt with Margaret Saens on 3 or 4 different occasions. She is extremely knowledgeable, professional, and kind. She gives you the feeling that you are the most valuable customer she has. You can tell she values the company she works for by the thorough way she conducts her business.
Fardin was really helpful and how quick the work got done on the Jeep.
Margaret was very helpful and was in constant communication regarding the progress of my vehicle, which was greatly appreciated
I didn't like how the tire rotation was added without me requesting it. On top of the fee for it not being disclosed...that kind of sneaky upsell is gross af.
Margret is and was very helpful
Great attention to detail and knowledge.
You need to hire qualified techs and service writers. I had a recall on my 2004 Dodge Viper. When I called it in, they had to call me back to make sure they had the part for a replacement. They called me back and said they had it and we made an appointment for last Friday. I dropped my viper off and your service writer came out. Wrote it all up and said give you a you a call when it’s done. Two hours later I get a call that says that you guys could not do it because you didn’t have anybody there qualified to do it! Wasted a chunk of my day!
Margaret was very helpful!
Margaret is a great service advisor. She keeps you updated and was easy to contact when I tried to reach her. Although the noise my truck makes in 4wd wasn’t fixed, I feel Margaret and the rest of the Morgan hill CDJR team did a great job trying to fix it. Hopefully we can find a resolution. Thanks
I appreciate how Margaret makes you feel welcomed and at ease. She smiles as she greets you. That says a lot about how she feels about her job and me as a customer . She is very pleasant and listens to my concerns and is very polite . Very very happy with the customer service provided by Margaret .
Service staff had good communication and vehicle work completed
Quickly.
Riley really went beyond the call of duty. He should get employee of the year award. He is a awesome service man.
I was shocked how much the bill for seat was. I was told it would be $185 and found the labor was $558 making my bill $743, so no I was not happy about this. Otherwise Margaret was courteous and kind, the shuttle service was good. But I doubt I will be back at these prices.
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