Pride Hyundai of Seekonk Auto Repair Service

Thankyou

Thank yI u

My appt was at 9 and it sat there til At least 9:30 before being brought in.

The whole crew at the service desk were Very courteous and knowledgeable

Service was great and hassle free. Also loved the fact that you reached out to me to schedule my service one less thing to worry about.

Good customer service

Performed the vehicle service in a timely manner. Comfortable waiting room. Professional customer service.

The signal came back again!

Appointment was made about a week ahead of time. Car was dropped off on the afternoon of the DAY BEFORE. Called about 1:30 on day of actual appointment to check status. Was informed my service advisor was busy and would call me back. By 4PM, still no callback. I called again. Advisor had no info on status so she had to check. I was told two cars were towed on and apparently moved to the front of the line. As of 4PM, the oil and tire rotation had not been done and I’d probably not get the car until Monday because of a needed part. I told them to change oil and rotate tires as I would be picking up car Saturday morning. Still need a part which looks like might be in by Tuesday. Horrible first experience with your service department. Everyone was polite but a bit clueless.

I always use Pride as the car runs so well after the oil change. Great work please keep it up and I will continue to use your dealership.

Great service

A service well done. Thank you very much. It is well appreciated.

I would of appreciated being told the amount you were waiting for my insurance in order to release my car, after being told in Wednesday morning it was all set to pick it up and then call in the afternoon saying it was being held due to payment. If I knew it was $380 I would of picked it up and be reimbursed from Progressive. I was paying for my rental which I had said multiple times. The level of customer care should be improved. I will not be returning for service or collision repair.

Outstanding customer service

Damon was very helpful with our needs, he had also answered questions on other issues we had with another hyundai that we own. He is very polite and courteous, noticeable when interacting with other customers.

Good and was done before estimated time

My only issue was that I had a 10am appt and my car was not taken in for service until 10:45. My wait time was 1 1/2 hours.

Great job I'm good with you service

Awesome awesome job got me in so quick and took good care of me. Thank you very much. God bless Robin.

I have GAP coverage for my tires. I came in for my front passenger side tire issue. I was told that they had to plug the tire and I had to pay $39.95 for the plug. Also told I needed 2 tires totaling $610 (roughly). I told the girl that I had coverage. She confirmed it and said it would be covered. The plug wasn’t. After calling the GAP warrant place, I was called and told that the tires would not be covered because the tires are too bald. I asked to speak with the manager. Dave/service manager got on the phone and the tone in his voice when he got on the phone came off frustrated to have to take my call and as if I was bothering him. I tried to explain to him the situation and he immediately started to speak over me. I asked him to let me speak. He continues to be rude and degrading. At one point, he asked me if I knew what a state inspection was. I took offense and told him I might be a female but am not stupid. He was not listening to any of my concerns and kept on repeating himself instead of answering my questions. He has no management skills and doesn’t know how to diffuse a situation instead pointed fingers to the sales department telling me I had to speak with them because they sold me the GAP warranty and didn’t explain it to me. He also made sure to correct me when I misspoke and said service instead of sales. he was very defensive and degrading when speaking to female customers. He needs to have some customer service training if he is going to stay in this position.