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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1159 reviews 67%
4 star 401 reviews 23%
3 star 49 reviews 3%
2 star 73 reviews 4%
1 star 54 reviews 3%
Review Us
Jamila A.
5 out of 5
3/20/2024
Kris Hoffbeck was so helpful and made the process less painful.
Ann H.
4 out of 5
3/20/2024
It would be helpful if people were given a heads-up about the E-mails one will receive while waiting for their car. I wasn't checking E-mail while waiting. I would rather hear directly about the status of my car (which Tim did) so I think the E-mails (of which I received 4 during my 1-hour wait) are unnecessary.
John K.
5 out of 5
3/20/2024
Always prompt, courteous and professional when going to Inver Grove Honda. Thank you.
Minnesota L.
4 out of 5
3/20/2024
Derrin Dameral is a professional for Honda service stuff.
Lester H.
5 out of 5
3/20/2024
Jason was great. He made the process seamless.
Daniel B.
5 out of 5
3/20/2024
Didn’t have an appointment and he got it taken care of within 3hrs - greatly appreciated
Anne Marie.
4 out of 5
3/20/2024
Thank you Jason for taking care of my car needs right away and being flexible with my schedule. I’ve been to your desk previously and you are always very helpful, courteous and you listen to the customer. I always recommend Invergrove Honda because of your service. Thank you!!
Bridget M.
2 out of 5
3/20/2024
I was thankful for the apl so I could authorize forward movement. I waited 15 mins after I authorized in the app and then flagged down another service guy that was helped me. At the end Katie got me a loaner car which was appreciated.
Todd H.
5 out of 5
3/20/2024
Great job Jason - you delivered great service is less time than you told me! Thank you!
Terry C.
5 out of 5
3/20/2024
Excellent service!
Lee A.
4 out of 5
3/20/2024
Katie #1. Great.
Ann A.
5 out of 5
3/20/2024
Tim went above and beyond to get this service done to our satisfaction. Thx!
Berton O.
5 out of 5
3/20/2024
Incredible customer service. Jason is very knowledgeable and good at his job.
Mary B.
4 out of 5
3/20/2024
Kris was terrific, and everything was done in a timely manner. The waiting area is welcoming and comfortable and I appreciated it. I’ll be back soon. You guys are great.
Deborah B.
5 out of 5
3/20/2024
Terry is great always respectful and knowledgeable. I wouldn’t go to anyone else.
Chris M.
2 out of 5
3/20/2024
Oil Change took 2 hours and 15 minutes. Was generously given the service for free. Excellent customer service. You are overbooking the service department to make more money at the expense of customers. Waiting area was filled the entire time I was there
Diane F.
4 out of 5
3/20/2024
I needed a battery for my car. It was last minute and I didn’t have an appointment. IGH got me in with no problem. I was on my way in about 1/2 hour. EXCELLENT SERVICE! Justin Luhrs was very nice and accommodating.
Peter A.
4 out of 5
3/19/2024
I would’ve appreciated photos of my air filters with your new real time customer update system - that would have been educational
Bayani R.
5 out of 5
3/19/2024
Satisfied for the service of inver grove honda very good
Zofeyah M.
4 out of 5
3/19/2024
My comment for the manufacturer as a loyal Honda customer would be to return the design of the engine to allow complete access to the battery for easy removal and not have anything from the air intake blocking that component. It is the main reason why I have not bought a newer Honda in favor of the older models! Especially living in MN where it can get colder than Alaska, the battery needs to be accessible. Also for other outdoor activities for active families like boating, electric fences, etc.

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