Inver Grove Honda

Jason was great, helpful, polite, professional and a good communicator. Love Inver Grove Honda and will keep coming back! ????

What I came in for where’s my free oil change I still had on file. The guy working with me kept trying to upsell me for things on my car. I did agree for something on my car he told me it was like 25 each not $125 each. He did not also tell me it would take longer to do my vehicle. Normally a oil change is fast. I sat in there for 2 hours. From 10:30 to after 12:00. I missed my doctors appointment for my daughter who is having open heart surgery in a few weeks. I was so lost for words when I was told my total. I felt taken advantage of. To top it off I did not have the money to waste on extra stuff. As a single mother money is tight so I took my money for groceries. So feeling really upset about the situation.

Great service. Clear explanation of issues and resolution.

Katie was really nice and helpful. She kept me inform about my vehicle since it was going to take longer than expected.

Marcos is delightful to work with and very knowledgeable. I was unaware you have changed your communication system and are using text messages now to inform the customer of the status of the vehicle service. I was take. Aback and felt very alone in making a decision to proceed with the device on my car without discussion with a technician. I sought Marcos out on my own and he was. Wry busy with another customer. I felt stressed and pressured to make the decision to go forward at a quoted price over one hundred dollars more rhan the original two hundred dollar charge. In the end the price was much lower but I did not find that out until I paid for the service. I don’t mind a text if there is discussion in person with it. Very honestly I felt unseen and unheard. I have never felt that way before. Now I know you use text messages that may be followed up with in In person discussion. I will be better prepared next time. I much prefer the in person contact where I can ask questions and get them answered immediately. I also could be over reacting to the situation and if I am I do apologize. I know Marcos was very busy and your shop is always very busy. In the past now matter how busy it has been I always felt like you knew I was there today I did not feel that way.

I don’t like the texting part. I like the one and one talking

Good job

Katie was very helpful and pleasant.

Tim is awesome as always. And Jason was great too!

We love our Honda and we love IGH Honda. Always great service. Thank you Katie! Prompt and kind and listened to our concerns and answered our questions. Excellent customer service.

Today was my first visit to Inver Grove Honda. It was very easy to maneuver through the process of the service visit.

Great service!

Personable, professional and on top of his game. Will seek him out as my service advisor every time I have my Odyssey serviced.

Tim was very knowledgeable and on top of communication.

Katy is the best! She’s knowledgeable on all issues and easy to work with. She always has the customers needs as first! Working with Katy is a seamless experience!

Katie was really welcoming and helpful.

I appreciate the job

Brady was very respectful and thorough in explaining what my car needed. I appreciate his kindness. Thank you, Susanne

Terrance Jones is a first class service adviser. I was very pleased at the way he communicated with me and made me feel at ease. I wouldn't be surprised if he becomes the next Vice president of your company

Terry went the extra mile to make certain I got the best deal on parts needed for repairs. Kind, curtious, and very professional