I have dealt with Cory on multiple occasions and was outstanding every time. Cory kept in touch with me and explained everything to me throughout the process. He answered all of my questions and was very professional with me. I’ve had nothing but A+ servicing with all three of my Lexus vehicles. It keeps me and my family coming back. Thank you, Brian K
The issue with a rattle in the vehicle took almost 4 business days to figure out. Then when I got the vehicle home, I realized the time was off on the display and my Sirius XM wasn’t working. Morgan did coordinate a driver to pick up my vehicle and bring it back to the shop to fix it. Just wasn’t a positive experience. Morgan was helpful but the overall experience wasn’t a good one.
It wasn’t as customer friendly as it was with the dealer here in Florida where I bought it.
The customer service is always great. Very transparent communication. Appreciate it!
I had I grate experience, and they explained what i needed to know, thank you ????
Nick always provides top notch service.
The team that assist me today was fantastic
I love my Lexis team. Thank you all amazing team
I originally came in for a car wash, which I have many times. When I left, I noticed some mess inside the car and that also my necklace was missing. I realized the interior had been over-sprayed from the wash and there were rocks and dirt inside. I also found the necklace buried in my cupholder - broken. So I went back and talked with a tech and Will, the manager. Will apologized many times and offered to have the car fully detailed and the cost of the necklace reimbursed. They got me in a loaner and called at the end of the day. The vehicle was clean and smelled great. I really appreciate the work they did to make up for this issue, and I am fully satisfied with the resolution. I hope you guys can use this incident to retrain on a few things, especially coming forward if something is broken while a car is being serviced. Thank you.
Morgan provided great customer service. She was very knowledgeable about the car.
Morgan was so great and knowledgeable!
As always the service I received was great!
Set up an appointment for 2nd key & vacuuming interior
Liked the trustworthy and professional technical staff
Nick and your service department always have helped me with our Lexus vehicles. We presently drive two Lexus vehicles, and have had three other Lexus vehicles, previously.
Thanks for the quick response to our issue!
I’ve always had good service, and am completely satisfied with my Lexus
Great service from the whole Lexus team. Geraldo has always been very attentive and thorough.
He was friendly and fast and has good energy.
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