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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3385 reviews 70%
4 star 1073 reviews 22%
3 star 114 reviews 2%
2 star 121 reviews 3%
1 star 115 reviews 2%
Review Us
Melinda A.
5 out of 5
1/8/2025
Professional friendly clear explanations reassuring couldn’t be a better representative of Lexus totally satisfied thank you
Nanette M.
5 out of 5
1/7/2025
Always receive great service & wonderful customer service
Wendell H.
2 out of 5
1/7/2025
The website is very unfriendly when trying to edit an appointment.
Alison B.
4 out of 5
1/7/2025
Excellent service! Got me in quickly and remedied the problem! A+++
Leszek P.
5 out of 5
1/7/2025
Gerardo is a very nice person and professional. He really made me feel special and appreciated.
Mary D.
4 out of 5
1/7/2025
All good . 5000 mile check up . Thx
Lisa B.
5 out of 5
1/7/2025
Jessie always does a great job of communicating with me and making the service appointment as convenient for me as possible.
Myrna K.
5 out of 5
1/7/2025
The service department at Lexus is outstanding!! I always appreciate having Jessie help me. He is so kind, caring and professional. He takes time to explain what is wrong with my vehicle before work is done on it, then explains what all was done when finished.
Michael G.
5 out of 5
1/7/2025
Gerardo is totally focused on customer support and making sure I have a great experience. I can’t ask for anything more.
Thomas B.
5 out of 5
1/7/2025
Jessie, thank you for the quick handling and response in sending a service technician out. Mark did a fantastic job! Overall, an exceptional service and experience.
Lori F.
5 out of 5
1/7/2025
Very helpful!
Kathleen C.
1 out of 5
1/7/2025
Also, who is Morgan? That was not my salesperson. As previously mentioned, please call me if you would like to discuss my experience. ****-****-xxxx Thank you, Kathy
Tess F.
5 out of 5
1/7/2025
He was wonderful! Very kind and works quickly!
Michelle G.
5 out of 5
1/7/2025
Great, thanks!
Ilene K.
5 out of 5
1/7/2025
The work was completed in the time promised visiting Lexus of Omaha is always a pleasure.
John A.
3 out of 5
1/5/2025
I think Jessie does a good job. The check-in process was wonky for the following reasons: (Jesse wasn't the rep checking me in) 1. Rep wasn't aware of what services I was in for. 2. System wasn't aware of the VIP designation and as a result I was told I be charges for the 15000 mile service. Once discovered, the car had to be sent back into the shop. Jesse discovered the error and corrected - credit to him.
Jennifer A.
3 out of 5
1/5/2025
Morgan was great and have no complaints with her communication and her customer service. Overall, very disappointed in lexus of omaha.
Kimberly M.
5 out of 5
1/5/2025
Gerardo was excellent.
Rori M.
5 out of 5
1/4/2025
Explained things well and was super efficient. Really a nice person too
Janis H.
5 out of 5
1/4/2025
Cory was very polite and explained things well.

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