Lexus of Omaha Auto Repair Service

Got my vehicle back in less than 3 hours

Very well done ????

Lexus of omaha is second to none!

Nicholas was so nice and accommodating. Explained everything well and I left happy I came in to get my RX350 serviced on a rainy drive into Omaha!

Always welcoming & thorough

Staff were very kind and helpful

You guys always do a great job with my vehicle. I appreciate the top notch customer service. Truly.

Excellent service, outstanding customer service. Everything was very smooth throughout the whole process

I appreciate the quick service.

Great job!! Very efficient.

Nick was a true professional who greatly appreciated.

Nick great

Thank you

The service today with Gerardo and the other people I encountered was excellent. I really dislike the automated scheduling software to get this appointment scheduled. Unlike a dinner reservation app, service on a car and additional items to be completed can not be completed on an automated system. I was told that the Lexus dealership had 3 employees to answer phones and it was not enough so the automated scheduling system was added in addition to support the incoming phone calls. I tried over the past month to schedule an appointment and encountered the automated system each time and would just hang up. When I finally used the automatic scheduling system l asked to have scrapes on my rims repaired. I scheduled an appointment for last Wednesday. I finally was able to get connected with a human being and was told that Monday was the only day that rim repair is completed. The automated scheduling system is not sophisticated enough to prevent scheduling services for a day when they are not available. The female voice program actually comes across as rude. YES or NO!! When I asked if I was talking to a machine it would repeat YES or NO. Since there was not a yes or no answer it just timed out and disconnected me. I encountered a system 15 years ago that made you answer a series of prompts with a phone keypad. When after 8 prompts and I was back where I started and out of frustration I said “Human Being!” at that point the automated system said “Would you like to speak with a customer service representative?” I said “Yes please”. Problem solved. You almost lost any future sale based on my level of frustration using the rudimentary automated system. I would expect better technology being used by Lexus when that system can make or break the customer experience with Lexus. It reflects very poorly on an otherwise excellent dealership. The expression “Penny wise, pound foolish” sums up my opinion of the customer service using your current automated scheduling system.

While I didn’t have any contact with anyone at Lexus of Omaha I appreciate that they worked with Lexus of Lincoln on getting the issue fixed so I could have my vehicle back.

I’d like to commend Adi Sakic for his excellent service during my recent visit for my Lexus GX 460. He was prompt, professional, and attentive to my concerns. Adi thoroughly checked the issue I brought up and clearly explained the recommended services needed to keep the vehicle in top condition. I appreciate his efficiency and customer-focused approach.

Always have great service with Gerardo!

They did a great job

Everything was completed to perfection. The team was obviously phenomenal. I even got upset at one moment and they held it together and made it happen. My only complaint is I made an appointment for a headlight replacement or a specific vehicle, and they knew they didn’t have it in stock when I called. But I guess they thought they didn’t when I was there either. It took me to complain for them to find the part that cost twice the value they had quoted me in the inspection. But when they didn’t think they had the part, they called around and did their due diligence to find a part possibly to transfer same day from a local shop. Mad respect. I just don’t know why it wasn’t ordered and known it was ordered for when I made an appointment 2 weeks ahead. But disregard all that because they made it happen and yes I paid more but it did seem because that was the compatible bulb. Lexus for life!!! <3

The crew went out of their way to get my car back today and it was greatly appreciated.