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Real Reviews From Verified Customers

Service Center Review Summary

5 star 453 reviews 68%
4 star 135 reviews 20%
3 star 24 reviews 4%
2 star 25 reviews 4%
1 star 28 reviews 4%
Review Us
Fahima N.
5 out of 5
10/23/2025
Excellent service and customer service
Ardell K.
1 out of 5
10/22/2025
I was told the tire pressure sensors needed to be replaced. For over $900.00? No way.
Terri W.
5 out of 5
10/21/2025
Great service!
Sharon L.
5 out of 5
10/21/2025
All the staff there is so helpful and knowledgeable
Tammi S.
5 out of 5
10/19/2025
Professional and respectful communications!
Mary S.
3 out of 5
10/19/2025
Very satisfied as always. I was kept informed with service progress
Monica L.
5 out of 5
10/18/2025
Ali and her team are fantastic! Efficiently and accommodating, they are the best!
Pam B.
5 out of 5
10/18/2025
Always great service
Vern N.
1 out of 5
10/18/2025
Didn't address the noise issue. With the brakes. Since I've had the car
Renee B.
2 out of 5
10/17/2025
Took a long time. Pulled in at 11 & out around 3:20.
Phung H.
5 out of 5
10/17/2025
Thanks
Edward T.
5 out of 5
10/17/2025
I have had Aaron to assist me with service and he is excellent. His performance has been professional, prompt, well informed and friendly. In short, on a scale of 1-10 (with 10 being the best) Aaron gets a 12.
David H.
5 out of 5
10/17/2025
Really appreciate Trevor taking care of things.
Julie B.
5 out of 5
10/16/2025
Aaron cares about his customers takes pride in the service lLexus provides.
Steven R.
2 out of 5
10/16/2025
I was disappointed with the delay in finishing the process in getting me out of the service department once the car was brought to the exit bay in the dealership. The appointment was to take 75 minutes. I got there at 8:00 and received the video about the work performed on my car at 8:40 AM. I saw a black car in the exit bay around 9:30 but had not talked to any service personnel prior to that time. Another customer had the paperwork finished by a service rep who told the woman to drive around the black car. That is when I noticed that the car was mine. I continued to wait while the service reps talked to each other. It was not until a third service rep told the other male service rep to get the paperwork for my car did I talk to a service rep and sign the paperwork. I left your dealership around 9:45 am. I want to be clear, the work performed on the car, including the car wash, was very good. I was just disappointed with the lack of urgency in getting the paperwork signed by me to get me out the door once the car was ready and in the exit bay.
Arif N.
5 out of 5
10/16/2025
Great service. Had some technical issues but the customer service agent Ali was just great
Debra S.
4 out of 5
10/16/2025
Personable, easy to talk to.
Dennis H.
5 out of 5
10/15/2025
I am very satisfied. A job well done.
Sandra A.
5 out of 5
10/15/2025
Service at my Lexus dealership has always been an excellent and exceptional experience. Love my Lexus people!
Raejean H.
1 out of 5
10/15/2025
Went to Lincoln with low tire pressure light on. Was serviced and came home with tire pressure light still on.

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