There is still a vibration on Either the door or part of the dash board.
The technician who drove it couldn’t hear it and blamed the sunglasses in a compartment, I removed them and the rattle is still there.
I inquired to speak to the service manager about my concerns, but not sure if my message was sent to Peter. Thanks.
Ali always does a great job!!
Ali is awesome. She’s very sincere when I arrived at Lexus. Excellent customer service. Thank you so much for your services.
Trevor is very kind snd Professional. He explained things very clearly, I knew what to expect the entire time,he and the repair team did a GREAT job.I am so glad to have my cameras AND the GPS working.
One of the most professional and efficient experiences in an auto shop ever. Thank you, Aaron.
Ali, as always, is a wonderful and competent Service Manager. However, the cleaning detail leaves much to be desired. The inside of my car was very poorly cleaned, and the tire rims were left filthy. I have had this experience numerous times before, and once I see the filth, I am more than disappointed. It is a one hour round trip to reach your facility. Otherwise, my car would be back at the service department TOMORROW.
Aaron is competent and personable.
As stated above, job well done.
I was very impressed and pleased by Ali’s communication with me. She was responsive, simple yet thorough, and timely.
You guys always do a good job. Your service manager is excellent a real people person.
Always a pleasure dealing with your staff. :)
Unfortunately, when I picked up my car, and after I left, I discovered that my back hatch wouldn’t work when I push the button, my sunroof wouldn’t close, I had issues with the remote on my key, so I took it back. Items were reset and seemed to be functioning,however my key remote doesn’t seem to be functioning as easily as it did prior to my dropping the car off. I’m not sure why all of these functions aren’t checked to make sure everything is in working order before giving it back to the customer. Disappointing to drop your car off and picking it up and having issues to deal with that didn’t exist before hand. This isn’t the first time that this has happened.
Able to fit me in promptly on short notice so I could get my tire repaired before a planned road trip; much appreciated!
Love Lexus of Lincoln, Aaron Butler and my Lexus
I want to always drive a Lexus! Kathy Dixon
Ali is wonderful. She’s been my service person for a long time and I have been coming to Lexus since 1984. Please don’t move her to someplace else ——-unless she requests it of course she has arranged for my NX to get a new water pump next week. She was right there when I drove in.
they were helpful and knowledgeable, friendly.
Trevor was fabulous. He was very patient and kind. He showed me how to use the self parking. And even took the time to go out into the lot and try it out a couple of times. I so appreciate that. He is a true asset to your company. You really should consider giving him a bonus
Why was t the scratch on the passenger door corrected?
I trust Lexus of Lincoln and Ali and the care they provide for my 2004 LS430 that’s why I Drive 60 plus miles to Lincoln instead of 12 miles to Lexus of Omaha I have owned a Lexus. 3 of them All purchased in Omaha but I fought with the Service Department in Omaha and received unsatisfactory service more than once against my own desires and spent thousands on my vehicles and they had to be corrected by me and well that’s why I shouldn’t have to be the one who explains Facts to the Newer people who stated My 2004 had lifetime transmission fluid and one Toyota Dealer who put in synthetic oil in my vehicle Which is not allowed by the manual and it pissed me off and I made them change it so I can only go to Lexus but in Omaha they lose the plot and had I not paid attention they would’ve harmed my transmission by denying service lifetime fluid is a crime for the price of vehicles etc and doesn’t apply to mine but they don’t care to understand
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