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Real Reviews From Verified Customers

Service Center Review Summary

5 star 453 reviews 68%
4 star 135 reviews 20%
3 star 24 reviews 4%
2 star 25 reviews 4%
1 star 28 reviews 4%
Review Us
Jerald F.
5 out of 5
10/30/2025
All went very well.Everyone was very professional and kind.
Eric W.
2 out of 5
10/29/2025
Staff was polite, professional and service was completed satisfactorily. However, I originally scheduled this service online for Monday 10/27/2025 the prior week and had a printed order confirmation with me when I came in. Trevor couldn’t find it in the system and said this wasn’t the first time an online reservation didn’t schedule internally (despite having the confirmation). And since all rentals were already committed I had to reschedule the following day (I had to shuttle kids to school and go to work and couldn’t just wait for the repairs to be made). It’s an hour round trip to the dealership taking into account the time to sort out what was going on. If this is happening multiple times, it needs to be addressed. Also, my wife messaged you about this on Facebook, she could see the message was read, and then ignored. While the work was ultimately completed, the inconvenience of a faulty reservation system and the inability to adjust schedules because of the rental availability falls short of the exceptionalism Lexus is known for.
Pam D.
2 out of 5
10/29/2025
Lexus of Omaha has exceptional. Client service, they are fast, responsive, and professional. They take pride in their work and provide an experience consistent with a luxury brand. Lexus of Lincoln would be defined as lackluster. From greeting to check out, there was no extra effort. Watched several customers receive minimal engagement and overall felt a lack of pride in a culture problem in the service center.
Kathryn D.
5 out of 5
10/29/2025
Aaron is a true professional. I have worked with him for years and he is so thorough. My car runs like a top because he pays attention to detail and informs me about what i need to get fixed. I feel secure when i am on the road because of his great work. Thx Aaron! Kathy Dixon
Shripat K.
5 out of 5
10/29/2025
Excellent service and wonderful service advisor.
Rita I.
5 out of 5
10/29/2025
Very kind, informative and professional interaction. Thank you.
Vern N.
4 out of 5
10/28/2025
He did what had to be done. Really appreciate his efforts on this issue.
Jhrome R.
5 out of 5
10/27/2025
Good service
Michelle Z.
5 out of 5
10/25/2025
Ali is ALWAYS friendly and helpful. She goes above and beyond to make sure I am completely satisfied with my service. I appreciate the excellent communication and transparency. My car looked great when I came to pick it up. Ali always makes sure my Lexus is returned in better condition than it was received! Thanks Ali!
Matt B.
5 out of 5
10/25/2025
Great staff. Very friendly and professional
Joani S.
5 out of 5
10/25/2025
Thank you for the continued, exceptional customer service. It’s a great feeling to build trust with Lexus of Lincoln. Thanks a million!!
Lori E.
3 out of 5
10/24/2025
Actually I meant to click “no” I was not completely satisfied. I will watch for the survey but may have overlooked it. Can you please resend it?
Roderick G.
5 out of 5
10/24/2025
Aaron was very nice! Had a real nice conversation with him.
Tim S.
5 out of 5
10/24/2025
Aaron Butler is professional/knowledgeable and always does a good job. He is friendly, detail oriented, explains the service needed/done very well and has fast follow up via text or a phone call. Aaron has been my advisor for many years. I hope to work with him many more years. Please pass on this very positive experience. Thank You, Tim
Daphne S.
5 out of 5
10/24/2025
Ali is an amazing employee. She’s courageous, knowledgeable and very efficient. It’s always a pleasure working with her during my visits.. Sincerely, Daphne S
Sharon M.
5 out of 5
10/24/2025
Ali and everyone else are always very professional, knowledgeable and friendly..
James Q.
5 out of 5
10/24/2025
Thanks
Stacy H.
5 out of 5
10/23/2025
Ali was great!
Forrest C.
5 out of 5
10/23/2025
Ali deserves a raise. F
Tim C.
5 out of 5
10/23/2025
Aaron was great. It’s why I come to Lexus service dept. Tim

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