Very respectful and polite
Michael Vance went above and beyond to help me facilitate my car repair with the extended warranty Representatives.
He is always knowledgeable with diagnosing and getting the job done. I appreciate how fast he gets me in and out. I also love the popcorn while waiting.
He gets a 10 plus.
Hayden Schulte is a true professional. He is very efficient and an excellent communicator. He makes the service process seamless from start to finish.
Jr. did a really good job working with me in getting my car repainted. I am very happy with how everything turned out.
Mike is always great. Very helpful and there’s always ready to help me with my car even if I don’t have an appointment. They always have my car ready in a timely manner.
Hayden was great, Kept me well informed and went above and beyond! Thank you!
Michael Vance is the epitome of what all organizations should have representing them. He is professional, knowledgeable,and an absolute joy as a service advisor. Kudos to Hyundai Cardinale Way for having such a positive representation of what an employee should be.
Quick/timely service. Knowledgable about the questions I had.
Thank you Hayden everything was a 10
Michael is always professional and responsive. He provides excellent customer service.
Exellent service friendly and profecinal well done I really appreciate the cuality
Thank you
Michael was very courteous and professional. I appreciate the attention he gave to our issues
Polite, knowledgeable and friendly.
Michal was very helpful & knowledgeable. Friendly & kind. He did a great job
Jr was very attentive to me and the issues with my vehicle. He kept me up to date on the service. Thank you for washing the vehicle as well. That is a nice perk.
I recently had an incredibly positive experience at Cardinale Hyundai in Corona, thanks to Jr’s outstanding service. What started as a very stressful situation with needing to have my car towed over 20 miles from home, quickly became much more manageable because of Jr’s calm and friendly demeanor. Even over the phone, before I had even arrived at the dealership, he made me feel reassured and at ease. That alone made a huge difference.
When I arrived, Jr greeted me kindly and made me feel heard, which I really appreciated given the circumstances. Despite not having an appointment, he still accommodated my arrival without hesitation. He kept me updated every step of the way and made it clear that he was doing everything he could to get me some answers the same day.
Although my car ended up needing to stay overnight and a couple of days after that, Jr ensured I was taken care of with a rental and consistently followed up so I never felt out of the loop. Thankfully, the issue was covered under warranty, which was a relief. From the very first phone call to the last one when I came to pick up my car, Jr was professional, courteous, and genuinely friendly.
It’s rare to come across someone so consistently helpful and communicative throughout the entire process, especially in a high-stress situation like this. I’m completely satisfied with the service I received, and I’m grateful Jr was the one helping me through it. Highly recommend!
He was very congenial and thorough. I will complete the survey when I receive it.
When asked to speak the Service Manager because of a billing issue I was informed that she was busy in a meeting. However, he confirmed a second later that she was standing by the service desk when I heard someone called out her name. Anyway, he stated he will give her the message. After talking to the manager the next day she stated she never received the message from Michael that I had a concern and wanted to speak with her. Unsatisfactory follow through.
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