Michael Vance does an exceptional job.
Michael was very friendly and professional. He goes out of his way to know his customers and take care of whatever issues they are having.
Visiting the Service department at Cardinale Hyundai is, oddly enough, a very soothing experience. The staff is incredibly friendly and courteous, so from the moment you drop the car off you feel like you're checking in at a 5-star hotel. If I'm doing oil changes, I prefer to wait around for the car, since the waiting area is unexpectedly comfortable and inviting. Free wifi, huge TV and allllll the coffee I can drink. Sounds odd to say it, but I look forward to dropping my car off for service here. Mike was an absolute rockstar, helpful and communicative.
Thanks Mike for a great 5 star performance
I just want to thank Junior for helping me. I'm grateful for the patience and time he put in to get my car repair completed and covered through warranty. From the beginning I felt really good about this experience despite being anxious about the outcome of my car, because of his reassurance. I have only had great experiences with the service department at this location. Thank you! I plan to trade in my car at some point but want to think about what to get next later this year.
I wish you had more service advisors like Micheal, he’s always taking care of us and I trust him 100%.
Mike was just great. He took care of my needs and is helping me with an upcoming service. He is always a 10!!
Michael was super helpful i was very happy with all the help the i received if i have to rate him between 1 to 10 i give him 10
Mike did a wonderful job and contacted the warranty company. He kept me informed about the repair and what the warranty would cover as well as the cost. As always Michael is professional and courteous at all times.
I am writing to formally document and request review of a concerning service interaction that occurred during a recent visit to your dealership.
My wife brought my vehicle in for a routine oil change. During the visit, she was advised to authorize multiple additional services—specifically an ethanol service, engine oil conditioner, and minor fuel system injection—at a total cost of approximately $280. These services were presented as necessary and important for our vehicle.
Our vehicle is less than one year old and has approximately 17,000 miles. After reviewing Hyundai’s official maintenance schedule, it became clear that none of these services are recommended or required at this mileage or age. This raises serious concerns regarding the accuracy and appropriateness of the recommendations made to me.
After we questioned these charges, a supervisor contacted us. During that conversation, we were told that being approximately 1,000 miles overdue for an oil change and implied these services were necessary to “reverse” potential damage. It was further implied that Hyundai could deny or revoke our vehicle warranty and therefore we decided not to press the issue further. These statements were alarming and created a clear sense of pressure and intimidation.
Following this interaction, we independently verified Hyundai’s warranty and maintenance policies. We confirmed that:
- Being slightly overdue for an oil change does not void or jeopardize a Hyundai warranty
- The services recommended were not required, corrective, or endorsed by Hyundai for this situation
The information provided to us during the service visit and subsequent phone call was therefore inaccurate and misleading. The manner in which this information was delivered left us feeling pressured into compliance through fear of warranty loss, which is unacceptable and highly unethical.
This experience stands in stark contrast to the positive purchasing experience we had at Cardinale Way Hyundai last year. Unfortunately, due to this incident, we no longer feel comfortable servicing our vehicle at your dealership and will be taking our business elsewhere.
We are requesting the following:
- A formal review of this service interaction and the conduct involved
- A written explanation for why these services were recommended contrary to Hyundai guidelines
- Consideration of reimbursement or a service credit for unnecessary services
- Assurance that customers will not be subjected to misinformation or pressure tactics related to warranty coverage
We expect transparency and accountability in Hyundai-authorized service centers and hope this matter is taken seriously.
I look forward to your response.
Sincerely,
Chris
I will be very happy to participate.
I had a wonderful experience at Cardinale Hyundai.
Junior did a fantastic job. He listened to my needs and he got the job done in a very timely manner and acted very professionally. It couldn’t have been handled any better by somebody else. Hyundai is lucky to have him on their team.
A simple oil change took 2 1/2 hours. Additionally we were told the work would take maximum 1 hr 45 minutes. (Which is a long time even at that.)
Will likely look to a service provider that can perform the work in a more reasonable time frame.
Michael was professional and highly knowledgeable in answering my service related questions and understanding about my concerns. Thank you!
Courteous and professional
We went to get an oil change, and check the tires if they need alignment or rotations. It was a complementary service and the service department was nice enough to wash the car for us. However, it was clear the tire rotation was not done. We got a new tire and it was clearly not rotated forward. We didnt mention it because we felt it could be used to lie about it. The excuse for the tire still being in the same place wasn't "it felt that tire didnt need rotation" it was "we have so many cars, we forgot if we did it not". That sounds like a very... dishonest answer. What happened likely was the service department didnt think we would notice. It brings to doubt they did anything else right. If someone is unable to remember or document correctly if a rotation was done but felt confident enough to put it into the hand receipt, they should get into some serious trouble.
I have been going to Cardinalway Hyundai for 3 years for all my maintenance needs for my car. Michael is one of the main reasons I keep returning. He is professional, honest and trustworthy. As a single woman/mother who doesn't know much about cars, it's a huge relief to find a service department you can trust.
Social