I got a one on one service update; up front and concern fo safety of the vehicle. Thank you for the personal attention.
Was told 1hr 45 minutes. Told needed cab8n and air filters. Would take another 10 minutes or so. 30 m8nutes layer I was told in 20 m8nutes she will let me know how much longer. 40 m8nutes later I was told they didn't have an cabin fikter 8n stock. Why did it take 40 minutes to let me know this? How can a Hyundai dealer not have a cabin filter for a 5 year old car? And why did I have to ask the service person instead of her telling me what's going on?
Hayden was extremely helpful and friendly. I will definitely request him for my next service
It was relatively quick and the staff were very nice
I had my Tucson serviced and they took care all the issues I had…this is my third Tucson I couldn’t be happier!
Hayden did a great job making me feel comfortable by having Hyundai service my car properly and very professionally.
Daniel did an amazing job providing most excellent customer service and professional in a caring and kind manner. He was very upbeat and informative, answering any questions. Great at providing updates to the status of my vehicle. Also assisted in providing me with a rental car so I was able to complete necessary errands throughout the day, while my car was being serviced. Thank you Daniel for such a great experience!!!!
Thank you for everything Hayden!
Terrible. Just Terrible and unprofessional
He is a great worker and always makes sure I am taken care of when I take my car in.
Neither Hayden or the service manager listened to what I specifically said when I dropped my car off in the morning to have the issue with my trunk not opening dealt with. I will be happy to talk to someone but not the service manager because I specifically told him as well to leave the seats down in my car so I have access to my trunk. I told both of them. And I was charged for diagnosing my trunk latch, but nobody made any effort to get into my trunk and open it and see that it’s actually the latch that was the problem. It wasn’t until I came back at 2:30 in the afternoon, after dropping my car off at 8 AM, that the seats were not down. I said, well how did you get into my trunk to know that I need a latch? Well, they didn’t. So your service department was going to charge me $1500 to replace a trunk latch that they never even opened my trunk to see if that was the actual problem.
Once arrived was checked in promptly and car was ready withi. The time promised.
Hayden went above and beyond to help me with my services. Very understanding and helpful.
Jessica was very helpful through the whole process and I appreciate that.
The customer service was so gr Essa t and am happy with that , but according to your website it says that you do free inspection for the car to see what need to be replaced as most of dealerships do
But in my case they ask 250 to inspect the a/c and another 250 to inspect the axle , in my opening that should be for free and I should get quotes for the cost of repair not for inspection
Any way I still like the customer service
Thank you for your service
Daniel Ranciglio was exceptional. And the timing of service was excellent.
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