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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6167 reviews 69%
4 star 1936 reviews 22%
3 star 194 reviews 2%
2 star 355 reviews 4%
1 star 322 reviews 4%
Review Us
Karen B.
3 out of 5
6/24/2025
I’m trying to wait until the 2026 RAV4 comes out in October. But would love to have an appraisal
K ****.
4 out of 5
6/24/2025
Service was great but I had scheduled an appointment at 1:00 online for an oil change (without tire rotation) and it still took 2 hours for service to complete the oil change. That’s too long for an oil change
Tina B.
4 out of 5
6/24/2025
Chad is personable yet professional. A gentleman who did not talk down to an old lady.
Sharon K.
5 out of 5
6/23/2025
I call and trust Steve Woods for all my Toyota vehicles needs! Fantastic service! Thank you.
Lisa P.
5 out of 5
6/22/2025
Marquez was awesome! Very professional! Excellent customer service!!
Michael H.
5 out of 5
6/22/2025
Visit was great, service was great. Even the coffee was great! Tuscaloosa Toyota knows how to treat their customers!
Terri T.
5 out of 5
6/22/2025
Great job!
Candace G.
5 out of 5
6/22/2025
I was very please Marquez's professionalism and great customer service. So far, I always have a good experience at Tuscaloosa Toyota.
Terri S.
5 out of 5
6/22/2025
Steve has always provided exceptional customer service.
Vicki A.
4 out of 5
6/22/2025
I was very satisfied with the service I recently received with Jeremy Beck. He has always been very helpful and knowledgeable with servicing my car. I appreciate and value his opinion.
Charlotte G.
4 out of 5
6/22/2025
Steve was really great - professional, thorough & helpful. I’ll be certain I request his assistance in the future.
Cheryl B.
4 out of 5
6/21/2025
Marquez was very helpful, he answered my questions thoroughly and made me feel comfortable about my decisions to replace my battery. The wait was minimal and the staff was exceptional, worth the drive from Birmingham.
Brian C.
1 out of 5
6/21/2025
When my car was completed it sat out in the pickup area for 40 minutes and when asked the service rep he was rude.
Lexa G.
5 out of 5
6/21/2025
Quick and efficient service
Melissa B.
5 out of 5
6/21/2025
Chuck is awesome! He always goes above and beyond for our family.
Tara A.
5 out of 5
6/21/2025
Thank you and the technicians for the service provided.
MATTHEW G.
5 out of 5
6/21/2025
Pleased
Harold P.
1 out of 5
6/21/2025
Took 3 hours to get my truck done got there at 11:30 finally got to leave at 2:30 not what I was expecting from yall . My salesman even check why I was still there
Bindhunisha B.
5 out of 5
6/21/2025
Good listener and took care of the service request efficiently. Thank you!
Amy G.
5 out of 5
6/21/2025
Will is always the best! Professional and answers any questions i may have in timely manner

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