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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6134 reviews 69%
4 star 1921 reviews 22%
3 star 194 reviews 2%
2 star 353 reviews 4%
1 star 320 reviews 4%
Review Us
Doris P.
5 out of 5
8/19/2025
Always excellent customer service
Margaretta H.
5 out of 5
8/19/2025
Great service. Thank you
Shirlean J.
5 out of 5
8/19/2025
Thanks for the quick efficiency service.
Angela H.
5 out of 5
8/19/2025
Kind and courteous personnel
Judith C.
5 out of 5
8/19/2025
Great service as always. So pleased with my 2020 Rav4
Robert B.
5 out of 5
8/19/2025
Another quality service appointment with Steve. Steve is always friendly, prompt, and knowledgeable. He has taken care of all of the service needs for my family for many years and it is always a pleasure to work with him.
Reita M.
5 out of 5
8/19/2025
Very through and informative. Always a welcoming smile. Enjoy working with him.
Cassandra K.
5 out of 5
8/19/2025
None
Mary W.
5 out of 5
8/19/2025
I was very pleased with my visit today
Jan S.
5 out of 5
8/19/2025
I love working with TJ. That’s why he’s the one I call when I’m having car problems. He’s kind, energetic, professional and very knowledgeable.
William B.
5 out of 5
8/19/2025
Excellent service in a timely manner
Tim C.
5 out of 5
8/18/2025
15k service completed and I was notified when it was done
Sonya E.
5 out of 5
8/18/2025
Marquez was very professional and nice. He knew the answers to mu questions and was very helpful. Thank him for taking care of my vehicle.
David S.
1 out of 5
8/17/2025
Spent $440 . Didn't maken it 10 miles Check engine light reappeared. Bought back and was told needed another 1100 to repair. Very disappointed in tuscaloosa Toyota
Cathy P.
5 out of 5
8/17/2025
Great customer service and was thorough and informative.
Gene D.
4 out of 5
8/17/2025
Steve is always good! Very basic. , down-to-earth, and pleasant.
Marsha L.
2 out of 5
8/17/2025
We always come to Tuscaloosa Toyota and today was the first time we came and they seemed unconcerned. First man ask questions that was not usually ask and then he didn’t know where our car was when we left. It was out front with keys in it. So anyone could have took it. Plus it said tires was inspected and good and nothing wrong. Well a lie cause two of them had a plug in them. Just got this week. So no they did not even look at them too closely. But thanks for service.
Connie G.
5 out of 5
8/17/2025
Mr Woods was very professional and courteous.
Jason M.
4 out of 5
8/17/2025
Will do business with Will every time!
Linda L.
5 out of 5
8/17/2025
Chad is always knowledgeable and very kind.

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