Tuscaloosa Toyota Auto Repair Service

Okay

Great service as always!

I have been a loyal customer for 15+ years. Today I waited for over 3 hrs for an oil change, tire rotation and balance, (which should be noted in my file because this is something i request every time I bring my sequoia in for service.) also I asked my rotors and breaks be checked because my car was doing the exact same thing it did after I had recently had my breaks and rotors replaced one of the previous services. I’ve always worked with Steve and after over 3 hrs of sitting in the waiting area I was checking out going over my service to be told my tires were not balanced and if I left the shop and my car ended up being out of balance I would have to come back for just as long of an appointment as today. So I told Steve I would just stay because I have to travel for work and me leaving on a possibility that my car be out of line once I leave was not an option. Because I’m going out of town for work in a few days to travel Arizona, GA and driving to Missouri I need my car to be serviced properly. I was told it would be couple more hours but they would take my car back again and balance the tires. after 45 minutes one of the service guys noticed my car was sitting out in the bay and asked did I still need assistance. Needless to say Steve left and went to lunch before having my car service completed. So he got my car sent back to get tires balanced so I didn’t have to continue to wait hours. I’m thankful for that. Kudos to that young man for his customer service that I’ve expected from tuscaloosa toyota. That being said. Almost $200 later, 4-5 hrs sitting in The dealership my car is still driving and squeaking like something is wrong with the rotators I had recently had replaced. So no I’m not. Satisfied customer I will save money and my valuable time by going to another service center because obviously loyalty and service is not something Tuscaloosa Toyota prides themselves in anymore. You’re too busy pushing cars in and out to make sure my issues were addressed. I left with my breaks still sqeaking when I apply them And shaking when I apply breaks to slow down. It’s probably the rotors because they are not factory rotors that go on sequoia they are aftermarket and by the time I get back out of town I predict they will be worn out along with the breaks and it will be another $2,000 because it wasn’t fixed today!! Look up my account we have purchased 5/6 vehicles from your dealership was about to order my daughter a 4 runner so yes, I expect good customer service and care. I’m very very disappointed and not happy with my experience.

This is a great place. Everyone is so nice and they go above and beyond to make buying and servicing a vehicle a great experience.

Thank you for answering all the questions and being so patient with us!

Thank you

Service was great. The experience was great.

Steve Woods is great to work with.

He was polite and informative.

What's the point in scheduling an appointment if it still takes 2 hours on service.

I was very satisfied that with the overall experience

Tuscaloosa Toyota has always treated me and my family well which is why we have owned so many Toyota vehicles over the years.

He took great care of me! I was very pleased!

Thank you Will for the excellent service! Thank you Toyota for the coupons ????

I was satisfied with the service.but I ask for a complimentary free charge on my tire balancing done today.being he convinced me to purchase 4 new tires Oct 4.he refused.i reminded him I've purchased 4 vehicles over the past years.i will remember that refusal.

Personable, listened, and explained. We worked through an equitable solution to the reason for the visit. Will kept me appraised and followed my account through to completion. Very satisfied

Friendly ,kelp us informed during the entire visit!

Pricing too high

He is always very nice and professional. I request TJ every maintenance I need. My services have always perfect and and quick

Chad Watson has always been so professional and yet personable and that is appreciated. He has made sure I am well taken care of during my vehicle appointments. He is an asset to your company.