There was misunderstandings with your service group today that I would like to discuss with the service manager. Thanks, George
Exceptional customer service skills. Very caring and compassionate.
Took care of what I needed.
I came for an inspection which should've taking less than 30 mins, was told I needed a bulb on the right side. OK! My appointment was at 7:45, I didn't leave until after 9. For an inspection and a light bulb.
Karsen was absolutely great to work with.
The staff were friendly and helpful. I felt like a valued customer. I appreciate the time they took to explain everything and make sure I was satisfied with my service. I feel they go above and beyond to ensure a great experience. I will refer Toyota service to my friends and family.
Thank you guys,
Sonjia C
Heather treated me like a VIP. Her customer care was outstanding. She went above and beyond to make sure I was aware of the services my vehicle needed and made sure my vehicle was back in Tip Top working order.
Extremely pleased with my service today from the time I arrived and until I left. Josh kept me updated and informed on all that was happening. I would definitely give him a 10 star rating.
It was impressive that Toyota of Gastonia had an opening as soon as I called for service. The automated menu sounded friendly and helpful. It is nice to get my service taken care of in a timely manner. The technician, John was pleasant upon my arrival. He was very knowledgeable and helpful!
Things were a little better this time but still lacking that personalization. I also did not get a video from the service mechanic as I normally do.
He was great to work with. Very personable and he understood by questions and answered them quickly. Great experience
Completely satisfied other than the oil/debris left on my center console. Whatever it was, it was black and oily. Had to clean my leather when I got home.
Always professional and courteous!
I do have a question about my rav4's transmission. I know it's sealed,but doesn't the fluid need to be changed at some point?
No problem with service. Always good.
Thank you
Being serviced by Montreko was like being serviced by a friend. He remembered me from my past visits with my old car and, like those visits, he took great care toward meeting my needs during this visit. My visit was brief and I received updates along the way. Couldn’t be happier!
Service was fast, efficient, professional and courteous. Montreko was outstanding!
Montreko was extremely helpful! He got us seen and taken care of quickly, so we’re very grateful for him and his help.
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