The lady who checked my car out was extremely nice. I highly recommend Toyota of Gastonia.
Thank you for taking such great care of my vehicle and myself
Michael is very polite and efficient. He’s very thorough and always provides excellent service.
Thank you Toyota staff for your great service on my Toyota Rav 4
Very good service and helped me even on Saturday I was out of town for a funeral and I called and was connected to him and he advised me what to do and made my appointment on Monday around my doctor appointment thanks a lot
Her first service???? Rav was treated wonderful.
Great job quick and efficient
Was told oil change would take 1 hour or less upon arrival. Entire process actually took 3. If service times are going over quoted times, do a better job of customer service to inform customers of delays while waiting. When I retrieved my vehicle, I had oil all over the side of my vehicle as if a bottle of oil dripped down the side from after the tech refilled my oil. With the long wait times, customers need to be able to do work on laptops. There are no plug in outlets available in the waiting area. Consider adding power strips or a work area for customers. Overall, customer communication poor, care of vehicle was unsatisfactory and customer waiting area needs improvement. We understand your busy but do a better job of communicating that with customers beforehand and during their visit.
Not sure my issue was resolved.
It was a great experience. I was greeted immediately and within less than a half hour, I was on my way home. I would highly recommend Toyota of Gastonia.
Service Technician got black grease on the exterior and interior of my new vehicle. Grease is on my sun visor and cloth head liner.
I brought the car in for one specific problem, and encountered several additional ones over two or three days. One wonders if the first issue was handled improperly and thus created a small cascade of concerns .
I was given a loaner car, which helped enormously, and was not charged, both of which lessened the inconveniences. Michael Cavalier was great to communicate the areas of concern and the plan for a solution. His handling of problems and timely communication was very helpful. J.Wiggin
Mr.Gaddy was the epitome of professionalism. I have dealt with him my last 2 visits and I felt at ease.
Eddie was very professional and gave me services in a timely manner
Jessica was awesome thanks for the service
This is our fifth vehicle from TOG. Always a pleasure dealing with you all.
You charged me 169.00 dollars to gage my brake pads. When all you did was stick a gage thru the caliper. I saw the video.
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