Toyota of Gastonia Auto Repair Service

Danielle was very informative and knowledgeable. She kept me informed throughout the whole process. GREAT JOB DANIELLE ????

Clay did a very professional job in setting up and executing the warranty work for my 2024 Grand Highlander. The work was done ahead of schedule and exceeded my expectations.

I-was happy that Toyota listened to my complaints and took a second thorough check of my car and fixed the problem well the second time. I trust your service so since I bought my from your company I have always brought it to you for servicing. Thanks. A Reliable Customer.

Kevin was amazing and spent the time going over all the options. He went above and beyond in his service.

Excellent customer service as usual. The entire staff is generally very helpful and friendly.

Thanks Toyota for a great job.

Always pleased with service at TOG! I so appreciated being able to use the $25 coupon also!!

Lee didn’t seem knowledgeable about Toyota car service. I came to the dealership with a concern about my trunk, not opening or closing intermittently. When I asked about the diagnosis, all I was told was parts would be ordered and I would get a call. I don’t know what’s wrong with my trunk when I asked if it was covered under warranty, Lee told me he thinks so a yes, or no would have been more reassuring. When my car was ready, I was not notified and after 2 hours I came downstairs, I saw another customer give my keys to a representative and representatives being confused what car that the keys belong to. In a previous experience, a service representative gave me someone else’s keys and left my keys in my car. I ended up driving away with someone else’s keys and needed to spend 30 minutes to return back to the dealership I was told I would be given a credit which I never was. I suspect something similar happened with my keys today.

They was very attentive and the service is quickly.

Wonderful work done.

During my visit, the service advisor, John Ellenburg was exceptional in the attention he rendered to my husband and I. His cordial demeanor paired with his transparency of the services needed were genuinely appreciated. Mr. Ellenburg went over and above to ensure our visit was pleasurable and advantageous. Thank you, Mr. Ellenburg and thank you Toyota of Gastonia.

Jessica was delightful!

They did a great job getting my vehicle processed when I got there. I only needed the oil change fit my 10,000 mile service and I didn’t have to wait long for it get done as well as getting the rest of the car checked out.

Great service as usual!

Every thing went well

She was very spot on with things. Friendly and kept me updated on things.

Quick and efficient

Thank you

It's been over a year, waiting for a replacement part for a fuse box cover. No call, no show.

A multi point inspection was not discussed at the time of closing transaction.