Hi-
Over the past 25 years of owning Hondas and Toyotas and taking them in for repairs, the way Maverick personally cared for us as clients looking out for our needs and having our best interest at heart, astounded me. This has been the best experience I’ve had working with a service tech.
For some reason, Maverick was not at the service shop at the time of pick-up and we were erroneously informed our vehicle was ready due to a mistake in the maintenance department. This mistake caused us to make two separate trips in as we were trying to switch out vehicles. My husband then had to take off work twice. Although frustrated at the time, when I reflect on the whole experience, this mistake is easy to forgive and I would still rate my experience at Toyota Gastonia as a 5-star experience.
Hopefully, we can get our Sienna in soon. ????????
Thank you.
It’s always a pleasure to deal with Montreko. He makes sure I’m well taken care of. Give him the raise he deserves! He’s great!
Im very please with sale member , he was easy to talk to and straight forward.
Fit us in with great service. Always takes care of us with a Great Attitude.
Excellent Service! 5 Stars
Have always taken care of our cars and truck. The best service and parts people. Number 1 in our book. Thanks yo everyone. Oh I can't forget about Rick in Toyota Sales. The BEST.
Maverick was friendly and professional, kept me up to date on repairs
Trusted to do a great job.
The only complaint is about the time spent waiting in the waiting room for my vehicle . It was not very pleasant . It wreaked of strong cigarette smell to the point of my eyes watering / burning . I hope something can be done about the location for smokers to go smoke … if not I may have to opt out of this location for car service .
I always get great service when I come to Toyota of Gastonia even though there is a dealership closer to my house but I rather drive 20 minutes to a place where they treated me nicely when I first received my car.
Great fast and curious service this individual shows me that he cares about the people that he service great job making sure the customer is completely happy with his service.
KC was very friendly. The text commentary and videos provided as I waited for service to be completed were very helpful. My car was serviced promptly at the appointed time and recommendations given for future appointments. The customer waiting area was clean and comfortable. Many thanks!
Have no problem and confidence with having work done on my vehicle at your dealership
Great CS w/ knowledge! ????
Eddie was amazing. He kept me informed the whole time and was extremely polite.
Each time I visit the dealership, they always make you feel like family, and always inform you what is needed to keep you safe.
It should never ever take 2 1/2 hours to change oil and rotate tires. Entirely too long. I love having my car serviced at dealership but it’s still my biggest complaint is time
Social