I can certainly recommend you to the people I know and I appreciate your service department staff he was great.
Their service was awful on multiple levels!
Jena was very unprofessional as she never updated me on my vehicle while it was there for a month. She never notified me of what the technician found and what extra repairs that were needed on my vehicle. It took me to call and speak to the manager and director to finally get an update. Having prior experience being a service advisor I was very surprised how Jena treated a customer and wished I never had my vehicle taken to this advisor. Paul and Michael were amazing to work with and if I ever need to bring my vehicle back for repairs I would bring it to one of them.
Number one I told you. Exactly what the code was for my truck and you charged me $279 to tell me that I was right. Okay, fine. I understand I understand you need to diagnose it then you told me that I needed a new thermostat when I put a brand new thermostat in it within the last week and it had cleared that code. All of my IM monitors were clear yo I Kodi had was a permanent code from Dodge that wanted to get cleared. But then you wanted to show me a thermostat. In a housing for around a $130 are a little bit more for the 2 of them which I can buy for $30. Then you want to charge me $1700 for the whole job, including the diagnosis. But with the diagnosis and the materials, the housing and the thermostat that would cost about 4:00. So you're charging me $1300 to? Food in the thermostat and a thermostat.Housing that required you to take out 2 bulks that are very accessible.So if you ask me if I'm satisfied no I think you're completely ripping people off.
The charge $1300 for 1 hour job.Are you kidding me
Service on engine light ?? Problem resolved after 3 and a half hours.Another service front desk staff complaining about his lack of support from porters was not pleasant to watch.
The service on the vehicle was good. When I went to pick up the vehicle I had to wait 20 min for someone to even bring my truck back to me. I also didn’t receive a replacement sticker for the mileage when my next oil change is due
Jena was awesome! Knowledgeable and kept to the timeline.
Paul was great. 10 out of 10.
Sam was very nice and helpful.
I have had a lot of work done at your service center. I always get a text that says if you have questions text this #. Rarely do I get a text back and if I do it is not timely. I would like to be contacted if my truck is not done on time. I asked if truck was done no response then drove down to pick up as you had truck all day only to be told you need it another day.This has been a reoccurring pattern. I had transmission wirk done and had to bring it back 3 times until it got fixed. Just got truck back from service and repair. Repaired radiator light on and now light is back on.
Would have appreciated updates on work progress and vehicle pick up time.
We sent an email with our feed back. Hope to hear back.
I am very satisfied with my experience with Samuel. Samuel is a very nice guy. I will certainly bring my jeep back next time I need service thank you.
Ben is excellent to work with! Very knowledgeable and helpful. Always a great attitude.
Work completed in a timely fashion. Service agent very pleasant , lLounge very comfy in a very hot day.
Plenty of snacks and drinks available
Altogether a very satisfactory experience
Samuel “BEN” is a great advisor. I wish I didn’t have to come all the way to Santa Rosa from Napa for this kind of customer service. He’s honest and did great at explaining everything in detail so I’d understand. 10 out of 10!
Work took longer than expected. Vehicle front bumper and winch were used as a step ladder and boot marks were not removed.
My first time there. Jenna was very professional and seemed to be very happy person. She completely explained everything to me so that I understood. I will come back, and I will recommend Cardinale
Thank you
Bruce G
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