Top notch, professional, courteous efficient
You guys are absolutely great, all of you! Paul represents your business with very high standards! I was very pleased! Thank you.
The above is very gladly provided by me, Tim Stingley.
Well, I will tell you, Michael took care of me. Had to go to Michael to . Take care of me. Seems like the other service guy was talking always wanted to charge me for something even though it was their fault that my part was messed up when they fixed an oil leak on my truck. Sad thing is I built my truck there in 2017 just doesn’t seem the same.
I was very satisfied with the service on my vehicle and want to express my appreciation to Steven Archer for a job weii done.
I do want to convey my disappointment that Cardinale Way CDJR is no longer supporting the lifetime Warrenty that I purchased for my Ram truck.
Steve was fantastic. He checked on me several times while I was waiting. He offered me something to drink and snack.
Michael was the best! I am completely satisfied satisfied with the service I received. 5 stars!!!
Over the years Samuel “Ben” has been my main contact for service and I appreciate his positive energy and humor. I always look forward to seeing him when I come in.
Samuel was so friendly, thorough, and made taking care of my recall super easy! He’s such a value-add to your team!
I always get great service at Cardnalie Way. Everybody there is very helpful and knowledgeable. Jena did an awesome job.
It was great service and atention thank you
He made it quick and easy was in and out fast all the employees at this location are great!
She was friendly and professional.
We originally purchase our 2018 Fiat 500 Pop at Lucia on 2019. Love our car, Fiat 500 Pop! Your services in purchasing new keys and then coming back to make it compatible was 100% great!
Your staff was excellent and they taught us anonymity Apple Airway which we later purchased from Apple so we can find our keys now for both cars a Jeep Gladitor and our loving Fiat! No cheep but great replacement and installation within 7 days!
You dealership on Santa Rosa is awesome! Love all your staff!
Kenneth @ Janice F
Jena was responsive but mainly reactive. I had to often reach to to request updates. Even if there were no updates a daily check in would have been appreciated. I understand the warranty company was behind the delay but it was frustrating having to always check in. Also, phone calls would have been appreciated over text messages. That said, Jena was kind and friendly when we did connect.
The warranty process itself was awful. Having no ability to check in, escalate was painful. On top of that, having a 72 hour SLA but with no repercussions when that was exceed was poor.
Paul seemed very friendly, knowledgeable and professional. The fact that service staff gets commission is a conflict of interest and it felt a little like being with a car salesman as I waited for the service parts to be ordered. I didn’t like that. The diagnostic price of $398 is very expensive and at least should be applied to the work in the future. I’m disappointed in myself for agreeing to it without getting a second opinion. But it’s not too late to get one.
Paul was so welcoming and so helpful…
I was completely satisfied and the jub was done in a very timely manner!
Thank you,
Don Blodow
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