Yes the service was great! The customer service Cristian provides was exceptional he was polite, knowledgeable, kind and was understanding to my concerns
Very pleased with the service I received.
Thank you.
He’s so kind and friendly.
I was waiting to go to the office after replace.
He called back to me not to be late
I'm very upset with the person that worked on my truck. For leaving the window down all night while we had a rain storm. The passenger front seat, door panel, dashboard and floor completely soaked. This shouldn't have happened. And for you to just blow it off saying these things happen. Just unexceptabel
I don’t know if the lady summit went through or not by I’m resubmitting it again. Allyson was extremely helpful in communicating the problem with our car and keeping us updated all throughout of the whole process of ordering parts, arrival, fixing the issues. My wife and I felt very comfortable and at ease as she took care of us. Provided us with loaner car and updating us as she was getting info on parts and fixes. Extremely happy with her service.
Thank you Allyson
I asked Cristian if he could look at my door light when I brought my car in for an oil change. He was very nice and professional when answering my questions about getting the problem resolved.
Cristian Juarez provided good service and was professional with the options for the maintenance needed for my vehicle. Thank you.
Saul was very thorough on all my needs regarding my car. I was disappointed to find that the part for one of the recalls was on back order. Obviously it wasn’t his fault but when I made the appointment to try to take care of 2 recalls in 1 visit… I wish the person I spoke to had the information regarding the back order..it might of changed my mind of making the appointment ….I would prefer to get the recalls done all at once to cut down on numerous visits for service. With all that being said…After I made this appointment I received another recall that doesn’t have a remedy yet…I appreciated Saul’s assistance very much, he was very professional and this is No Reflection on him whatsoever! Overall I am Very Satisfied with CardinaleWay Hyundai. Everyone there has been kind and professional and I appreciate it. Thank you
I just want to know why it took so long if they didn’t fix anything so all they needed to do was the wipers or is there something else that occurred that I was not aware of truly would like to know the answer to my question examining further details more
Great Service, it would even better if they offer shuttle services for people who live close.
I brought my car in to have my front windshield replaced because it was cracked. Thank you for servicing my vehicle.
I am so happy with the service! He is so professional and very polite!! Thank you so much!!
Cristian was very accommodating and went above and beyond to help me figure out what was wrong with my car. He also kept me updated from beginning to end on what issues were found with my car, when he ordered the parts for it, when they would arrive as well as when my car was ready for pick up from the dealer. Which is something other service advisors I’ve dealt with in the past have struggled doing.
Allyson was very friendly, knowledgeable and professional.
Recall part was not carried in stock. You could have looked for stock while I was dropping the car off so I wasn’t wasting hours and multiple trips.
Cristian was great. Very responsive and got the vehicle fixed in a day.
Allyson was very helpful and knowledgeable in providing me information on the repair of my car. She kept me updated on the progress of the repair and I appreciated that a lot.
Dropped off my car 3/25 at 8:30am & my car was at the shop for about 8 hours. From what was described, seems like they only spent about 15-20 minutes actually looking at my car which they weren’t able to confirm as they do not log the time the car is serviced, but it adds up with the alerts on my phone that my car was unlocked around 3:45pm and was called at 4:07pm (even though I specifically said that I preferred to be texted as I would be at work and more than likely wouldn’t answer phone calls) & even though I had a long list of concerns, was only told “my concerns could not be replicated” & to pick up my car before 5pm. Texted @4:11pm, no answer. Called back at 4:15, 4:16 and 4:30, and also texted again at 4:24 trying to figure out details surrounding this visit and could not get through (besides supposedly an automated message that said my car was almost ready for pick up after I had gotten a phone call about needing to get my car by 5pm) Not a single person called/texted me back to answer my inquiries. Had to leave my car there as I couldn’t just leave work & it seemed like I wouldn’t qualify to get a rental. Tried calling and texting the next morning (3/26) and finally got a text back simply saying that my car was ready for pick up but did not enlist any other details or answer my questions. Kept calling & still no one answering the phones until I finally got through to a recep who said she can’t answer my questions as she didn’t know any details in regards to my cars service and patched me through to the same service member who again, did not answer and I got voicemail. A Hyundai employee from a separate corporate office actually contacted me inquiring how my service was and when they found out that I could not get through, they also tried calling and texting multiple times but also could not get through, which is absolutely absurd that both a customer and the business’s corporate cannot get through to this location. About an hour later I got a phone call that really didn’t take any accountability and did not even seem very apologetic about their failure to communicate and horrible customer service, let alone was not very helpful in regards to my car’s actual issues and sent me home with “homework” that I need to figure out specific conditions in when my car is producing these issues and inform Hyundai about them so they can replicate these same environments/scenarios and once they can see the issues firsthand, only then will they take measures to do any repairs. Cherry on top is when I went to get my car, they had my car blocked in by another car so I had to go back and tell them and they had to go in and out and get the keys to move the car. Between the Ontario and Glendora locations, my entire experience with Hyundai in general has been beyond stressful and infuriating. I had to pay to Uber and even my Uber driver also expressed her frustrations with Hyundai and their poor customer service. You know it’s bad when even a random stranger you just met also agrees about how bad Hyundai is treating its customers. They are supposedly on the top of safety and reliability (even though I’m having issues with my car) but their poor customer service is enough to drive any sane person far far away
Saul is amazing and he really knows how to take care of a customer. He ensured I didn’t wait too long and was satisfied with repairs made. All employees should be like Saul.
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