I am so happy with the service and courtesy I am met with at Hyundai of Glendora! I won’t take my car anywhere else!
Ken Boeve:
The service representative that I worked with was fantastic. Very customer oriented and friendly. I was not happy with the fact that the dealership does not appear to provide shuttle or lift rides home for customers who are having their vehicles serviced. This once was an offering in the past. This most recent visit, the work that was performed came to over $1000. This seems to be a logical threshold to provide customer rides to or from home while there’s vehicle is being serviced at this dealership. Additionally, I was not happy with the quote provided for a new set of Michelin tires. The quote was more than double the going market price at other organizations. I do realize prices at dealerships are higher than at other repair shops and facilities. It is just mind-boggling how this example for me is. The staff at this dealership is fantastic and I look forward to having my vehicle serviced here because of that. But going forward, I am going to be very selective as to what I will allow this dealership to service on my car going forward.
Ken Boeve:
The service representative that I worked with was fantastic. Very customer oriented and friendly. I was not happy with the fact that the dealership does not appear to provide shuttle or lift rides home for customers who are having their vehicles serviced. This once was an offering in the past. This most recent visit, the work that was performed came to over $1000. This seems to be a logical threshold to provide customer rides to or from home while there’s vehicle is being serviced at this dealership. Additionally, I was not happy with the quote provided for a new set of Michelin tires. The quote was more than double the going market price at other organizations. I do realize prices at dealerships are higher than at other repair shops and facilities. It is just mind-boggling how this example for me is. The staff at this dealership is fantastic and I look forward to having my vehicle serviced here because of that. But going forward, I am going to be very selective as to what I will allow this dealership to service on my car going forward.
Excelente service , thanks ????
Wry happy with Saul Mejia service he’s always there to answer all my questions
Great experience,quick and thorough service. Very satisfying
I had my car dropped off and after almost 3 weeks received no updates. I tried calling but the phone would continually ring with no option to leave a message for the service department. I even called Sales and asked to leave a note for service to return my call but never heard back. I finally had to drive to the department to ask for an update and was told my car was completely torn apart as they waited for parts to come. I was told they were very short staffed which is why they were unable to update me. I expressed my annoyance and dissatisfaction with the service associate Cristian Juarez who apologized and said he would personally update me moving forward. After this encounter, my experience completely turned around. Cristian was incredible helpful and kept me informed every step of the way, communicating by phone and even text when I was at work and unable to answer. He answered all my questions and explained in detail what was going on with my car. I felt reassured that my car was in good hands week by week as the updates came in. I was quite impressed with the level of service provided at this point given their staffing issues. I hope Cristian gets recognized for his efforts and used as an example for improving customer service
Allyson is very honest and she explains the work being performed well. She does a very good work and very trustworthy. She deserves a raise
Saul was a great help. Solved my front light that was out with a bulb replacement. He did the work! I was in and out in no time. Saul was very friendly and upbeat. Great experience!
Service was good as always, but it was a long day of waiting for what should have taken about 2.5 hours, but took over 4 hours instead.
Cristian Juarez and all the people that works at CardinaleWay have always been polite and professional to me. Thank you.
Allyson Maring made sure to provide clear, step by step insight on dealing with my vehicle issue. I felt supported and heard when discussing potential follow up appointments that might be necessary. Thankfully, my problem was resolved in an extremely timely manner, and urgency was acknowledged without sacrificing quality service. I have no doubt that I could rely on Allyson and staff to deal with any future service requests with the same care and professionalism. Truly appreciate the experience.
Every time I go for car service I am grateful that Cristian Juarez was always the one that is assigned to me. He embodies what a customer service person should be. He is fast, friendly, respectful and thorough. Just perfect!
Extremely Great Service with a Smole. Saul was kind polite and offered excellent customer service. I will be back.
Allyson was very sweet and attentive.
This service dealership is the best! Comfortable while waiting for car. Staff makes you feel welcome and truly cared for. Saul Mejia was very good and explained things and went the extra steps to unbuckle my car seats abd install in loaner car and put back into my own vehicle when done. He also helped me to pair my phone to the loaner car as I wasn’t sure what to do. I would recommend this dealership to people
Saul was very welcoming, personable, communicative, and accommodating. 10/10
Thank you for being so sufficient.
Thanks Allyson
Cristian was a great help during my visit! Was very clear and communicative when keeping me updated about my car. Made the whole trip very easy.
Christian is awesome. Great service!!
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