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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1157 reviews 69%
4 star 355 reviews 21%
3 star 40 reviews 2%
2 star 52 reviews 3%
1 star 73 reviews 4%
Review Us
Joseph L.
4 out of 5
4/18/2024
Kept me informed while waiting.
Stuart R.
4 out of 5
4/18/2024
Clear communication. Thank you
Thomas F.
5 out of 5
4/17/2024
My service appointment went very smoothly. Toni was very helpful will be back.
Gregory P.
5 out of 5
4/17/2024
Nathan is very kind and helpful, he is always able to answer all of my questions and give me an estimated time frame so I know what to expect.
Nancy N.
5 out of 5
4/17/2024
Very friendly and courteous! Does a great job at customer service!!! Fantastic employee!!!
NANCY L.
5 out of 5
4/16/2024
Nathan was very polite and got my car in promptly. I am satisfied with my service experience.
CHRISTOPHER V.
4 out of 5
4/16/2024
The Best Service Team around!
JOSEPH K.
5 out of 5
4/16/2024
Excellent service
JOHN B.
5 out of 5
4/16/2024
Steve has good knowledge and is always polite
DOUGLAS S.
5 out of 5
4/16/2024
Service people are always courteous and helpful and we appreciate it
THERESA B.
4 out of 5
4/14/2024
Quick service. I was out of there within one hour for my oil change. I know it was just an honest mistake, but if I wouldn’t have said anything I would’ve had to pay for my oil change even though I had purchased a service plan. It is nice to know what the price would be if I hadn’t purchased the plan though.
Paul V.
4 out of 5
4/12/2024
Howard Hughes said "hire the right man for the job, and pay him what he's worth". Stephen Lach is "priceless" to Bourbonnais Toyota. His professionalism, mixed with his genuine caring for my best interest, makes him trustworthy,and will keep me coming back. Paul V
James M.
4 out of 5
4/12/2024
This is my first visit and I must say it was outstanding. Nathan was extremely straightforward and honest. No extras were being pushed on me and I felt very comfortable because of that. Will definitely plan to be returning in the future. Thank you.
Todd W.
5 out of 5
4/11/2024
Steve took care of me as usual.
Mary Lou.
4 out of 5
4/11/2024
I always bring my Camry back to toyota for service . That way all service records are in one place.
Larrykristi G.
5 out of 5
4/11/2024
I certainly appreciate the professionalism and process was excellent!
David W.
5 out of 5
4/11/2024
Painless service. Nathan is a professional. Technician is like a detective.
George S.
5 out of 5
4/10/2024
Nice job
Kevin B.
5 out of 5
4/10/2024
Very fast service, perfect
George M.
4 out of 5
4/9/2024
I don’t know who Toni Gaus is.

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