My car is approximately 6 months old and I got the asked about a trade-in. Don’t they know I have a brand new car.
Excellent and friendly service on short notice
Excellent service and great atmosphere
I appreciate the technicians of Toyota to take care of my 4runner for top performance. I watch YouTube of examples for keeping my vehicle up to date. Coupons are very helpful to determine preventive maintenance needed. Thank you.
Pleasant and fast. Thanks
We were pleased that Nathan was listening to our special requests and is willing to work with us. We will be waiting for the survey to express our gratitude.
My wife called to make an appointment for her truck that already had a recall done to it but she explained what it was doing and drove 45 minutes to the appointment just to tell her that they don’t have a fix for it right now . You should look at what the vehicle was in last for and maybe you could help save an unnecessary trip .This is like the second time that this has happened very frustrating to say the least
The service people are the good part of this dealership. The sales and management/owners are pitiful noone should ever buy a car,but if yo u already a Toyota service will take care of it. Most of the people up front don't live here, shop here, go to church here, or school here. They don't feel it is necessary to live here. The service people do
Back hatch issues not resolved. Is it normal for a hatchback to be out of allignment on Toyota Rav vehicles after a few years of use? My warranty, I was told does not cover this factory defect. This vehicle has never been in an accident or abused yet this problem exist. Your solution was for me to take this vehicle to a body shop??? Obviously you do not stand behind your product or warranty! I am totally dissatisfied with your service and will never buy another Toyota!!!!
Friendly , yet professional ,Nathan is an asset to the service team@
Bourbonnais Toyota………… and he has a nice smile, too. !!!
I will not return b it if sent.
100% professional and friendly every time. No better place to go.
Was told waiting time would be an hour and it was 2 hours. I have health issues and was not pleased
Thank you for efficient service and care.
Toni was a pleasure to work with!
Very friendly and helpful!
Nathan and the service team did an exceptional job with my vehicle. Everything I requested was completed and done correctly.
Courteous knowledgeable and professional
The entire process was flawless. Drop off , loaner and pickup was smooth and in a timely fashion. The car was actually quickly addressed and finished in a timely manner. I was quite impressed.
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