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Real Reviews From Verified Customers

Service Center Review Summary

5 star 768 reviews 70%
4 star 256 reviews 23%
3 star 15 reviews 1%
2 star 21 reviews 2%
1 star 42 reviews 4%
Review Us
Ed S.
5 out of 5
2/12/2025
????
Donna M.
4 out of 5
2/11/2025
Your mechanic diagnosed the problem correctly and everyone was very helpful and friendly.
Darrell H.
5 out of 5
2/11/2025
The mobile service is awesome and everyone makes it super easy.
Cheryl B.
4 out of 5
2/11/2025
All staff was above and beyond from what I have come to expect from service Industries. Keep doing what you are doing at Pettus Ford. I’ll be a customer forever if you do.
Bruce D.
4 out of 5
2/8/2025
She was a pleasure to meet and as nice as can be..notice on receipt wrong email address..correct is
James M.
4 out of 5
2/8/2025
Lizzy has gone above and beyond each time I need to have my truck serviced or repaired. Could not ask for a more empathetic, personable and helpful employee. Hands down one of the easiest, and smoothest services I’ve experienced at a dealership.
Earl R.
5 out of 5
2/8/2025
Thank you
Edward D.
5 out of 5
2/7/2025
Lizzie was great and I appreciate you getting my car fixed so fast.
Michael S.
5 out of 5
2/7/2025
Fast and friendly service thank you very much
Gordon J.
1 out of 5
2/7/2025
Pricing was a scam. My fault for not seeking other alternatives first.
Warren A.
5 out of 5
2/6/2025
We felt Lizzy was very nice and listened to all our vehicle concerns, now days it’s nice to see company employees who treat their customers nice.
Marie Z.
5 out of 5
2/6/2025
Love pettus and so good to see my-school friend Darrell Bruff
James J.
5 out of 5
2/6/2025
Nick and the service team are excellent.
Von H.
5 out of 5
2/5/2025
N/a
Justin C.
4 out of 5
2/4/2025
Nick completed the task I needed done on my truck in a very timely manor and had excellent communication throughout while the work was getting done.
Robert T.
5 out of 5
1/31/2025
Nick is always great.
Rod S.
5 out of 5
1/31/2025
Awesome job the whole ford service team are amazing
Jessica G.
5 out of 5
1/31/2025
Nick did a great job. I love the video of the updates made on the truck. Thank you Nick
Darrin R.
5 out of 5
1/30/2025
Was kept well informed of progress each day. Friendly service.
Gary W.
2 out of 5
1/30/2025
I am completely satisfied with the service I received from Nick Vargo and his team. They were incredibly accommodating, especially when I requested additional work on my 2000 Excursion at the last minute. They were able to fit it into their schedule, which I greatly appreciated. However, I have some concerns regarding the payment process. When I went to pay for the service, I was given the option of using a credit card or a debit card. I prefer not to use my debit card for purchases, as I consider it less secure than a credit card. While I understand that credit card transaction fees are a business tax deduction, it appears that Pettus is passing these costs on to the customer in the form of a 3% surcharge on all service work. This is on top of what I already consider to be premium pricing for the services. Because of this surcharge, I will be reevaluating my relationship with Pettus. Gary W

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