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Real Reviews From Verified Customers

Service Center Review Summary

5 star 341 reviews 64%
4 star 122 reviews 23%
3 star 12 reviews 2%
2 star 28 reviews 5%
1 star 29 reviews 5%
Review Us
Koa D.
5 out of 5
9/30/2025
Very nice and respectful.
Anthony L.
2 out of 5
9/27/2025
Front desk and service supervisor were great. Tire rotation was not, being the wheel fell off my car while driving, less than a mile down the highway while driving. No issues with customer service, just wrecking the vehicle afterwards
Christophe D.
5 out of 5
9/26/2025
Very professional service is always great thank you
Linda K.
5 out of 5
9/26/2025
Very friendly and answered all my questions.
David G.
5 out of 5
9/25/2025
great service great employees. Great success
Lisa C.
5 out of 5
9/24/2025
Melissa was friendly, efficient and helpful. I appreciated how quickly she was able to schedule an appointment.
Mary C.
4 out of 5
9/23/2025
I was a few minutes early and she was ready for me. It is a reminder of how a service department use to be. Glad she is a good person you have on your staff.
Tonya G.
1 out of 5
9/21/2025
Immediately after my vehicle was serviced, I am experiencing a loud scraping sound from the driver side front wheel area. I attempted to call your service but they were already closed. I did reply back to the text thread about the problem as well. I will be contacting service first thing Monday morning about fixing whatever problem that was caused due to it being serviced in your shop. There was no sounds prior to service and according to the paperwork, they performed a multi point inspection including the brakes with no issues. The vehicle was in for an oil change and tire rotation. I am unhappy that I now have to deal with servicing a vehicle that was fine when it went into your shop.
Dody D.
4 out of 5
9/20/2025
Josie is awesome
John B.
5 out of 5
9/20/2025
Josie was constantly in contact with me every step of the way through the repairs on my 2018 JCG limited. As always, Pettus took great care of my vehicle.
Connie G.
5 out of 5
9/20/2025
She is friendly and professional! Will definitely keep coming back there and referring family and friends there as well.
Lewis N.
5 out of 5
9/19/2025
She did amazing with setting up the appointment and taking great care of me while I was there.
Eric A.
4 out of 5
9/19/2025
Melissa was outstanding. She figured out a lot of things in a short amount of time and I appreciate it. Great work!
Jim W.
5 out of 5
9/18/2025
Josie is always very accommodating, friendly, and just a pleasure to deal with! To be honest, and 45 years of owning a vehicle I have never had a more pleasant experience than I have had with your service department! Bravo!
Joe O.
4 out of 5
9/18/2025
Extremely friendly and went above and beyond.
Kenneth S.
5 out of 5
9/18/2025
The team was very friendly helpful and honest appreciated the customer service as well. All in all great experience
Sandra E.
4 out of 5
9/17/2025
Very friendly and lets you know what is going on with your vehicle.
Jesse Y.
5 out of 5
9/16/2025
The team at cdjr desoto
Tammy G.
5 out of 5
9/13/2025
Service was awesome!! Thank You
Shirley M.
5 out of 5
9/13/2025
Yes was very patient with me.

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