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Real Reviews From Verified Customers

Service Center Review Summary

5 star 341 reviews 64%
4 star 122 reviews 23%
3 star 12 reviews 2%
2 star 28 reviews 5%
1 star 29 reviews 5%
Review Us
Al K.
3 out of 5
6/19/2025
She did a great job checking me in, telling me where to wait, plus checking me out and sending me on my way.
Dennis D.
5 out of 5
6/19/2025
I appreciate the great service you gave me and helping me with my claim under warranty
Lisa W.
5 out of 5
6/17/2025
Great job, fast,and very friendly people
Stephen M.
5 out of 5
6/14/2025
Melissa is fantastic, always on the ball She a asset to your company.
Donald P.
5 out of 5
6/14/2025
This is not my first encounter with Melissa. She always greets me with a smile and takes care of my vehicle as needed. I have nothing but good things to say about her customer service. Great job as usual. Thankyou Melissa!!
Melissa W.
5 out of 5
6/13/2025
Fantastic service!!
Charles C.
4 out of 5
6/11/2025
I drive 35 minutes out of my way, past other CDJR dealerships, because I LOVE this service I receive each and every time I visit. Melissa Willenbrock is wonderful!!!
Paula J.
2 out of 5
6/10/2025
The oil change and tire rotation shouldn’t take 3 1/2 to get done. The chairs in the waiting room are awful and very uncomfortable
Cole D.
4 out of 5
6/7/2025
Great experience. Didn’t have to wait very long to get my truck serviced.
Roger J.
4 out of 5
6/6/2025
She got me scheduled as soon as part came in Went well beyond to work with me
Douglas S.
5 out of 5
6/5/2025
Josie did an excellent job of explaining all that I needed! It was nice to talk to someone that smiled and was friendly, she was patient, and made me feel good about the service in my car.
Anthony K.
5 out of 5
6/5/2025
The customer service I received from the young lady in service who kept me informed on the status of my repair was so excellent. She went over the top with her customer interaction. I cannot remember her name unfortunately.
Sandra E.
5 out of 5
6/5/2025
I liked how she kept me informed about my vehicle and she was fast at answer any questions I had.
Elizabeth E.
5 out of 5
6/4/2025
Josie was excellent!
Robert H.
3 out of 5
6/4/2025
She listened to the problem and d assured me that it would be taken care of. I was shown the waiting area and in a short amount of time I was told the vehicle was ready
Una B.
5 out of 5
6/4/2025
Very helpful and friendly staff!
Elizabeth E.
4 out of 5
5/31/2025
Last week, we brought our 2020 Ram 1500 Limited in for an unexpected service visit. We were experiencing electrical failures requiring diagnostic testing. What the technician found during his examination was a lot more involved than expected and therefore more costly than we had anticipated. Needless to say, this news had us stressed and uncertain about what to do next. But… Josie is an excellent customer service representative! In person and on the telephone, she patiently and competently addressed multiple concerns and detailed questions about the technician’s repair recommendations. Her empathetic yet upbeat and positive communication style eased our minds and made our visit much less stressful. We’ll definitely recommend the Pettis service team to friends and family!
Gary S.
4 out of 5
5/31/2025
Totally happy with the service from the counter to the garage!
Josh W.
5 out of 5
5/31/2025
Great service thank you!
Gary S.
5 out of 5
5/28/2025
Nicest person I have met in months

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