Liz was impressive. Compared to prior dealerships that I’ve been a regular customer of, she was doing the jobs that are typically delegated to three separate people. I recommend that staff be hired or other existing staff have their scope of practice expanded to allow her to perform more efficiently. You should probably retain her at all costs. I can’t imagine many people staying satisfied in her current work environment, yet still convey care to her customers.
I paid 110 Dollars for an oil change and was told by Eric to drive it for 1000 miles and then bring it back to him. The car is burning oil. I hope I get a new engine as it is still under warranty.
Elizabeth was great, easy to work with and clear on communication. Really appreciated the level of service.
Thanks for all of you help!
Great service and even worked with my budget. I'll defenitely return for my future maintenance needs.
Elizabeth was amazing and provided great service even when it was busy.
The charging door on my Hyundai KONA EV is broken. No one can figure out why it intermittently won’t open.
Erik was outstanding! Great customer service and clear communication.
The recall work took longer than expected and the staff had a hard time figuring out where our car was. Staff seemed confused.
Elizabeth is amazing. She is extremely knowledgeable, kind, and helpful!
Eric was great but the two women who checks you in were scattered and didn’t seem to be well trained
Very friendly and was able to answer all of my questions.
The service rep was responsive, welcoming, knowledgeable, (i had a non service question) and respectful of my needs as a customer given the full schedule for the day.
Vehicle service not completed on a timely basis.
At the end of the day I was offered a loaner car. However , there was a long delay (40 minutes ) to finish paperwork for loaner car.
Service advisor and service manager need more coordination.
Receptionist desk is useless.
Unable to contact service advisor on the following business day to learn when my vehicle would be available
The advisor Elizabeth, was really friendly and new exactly what my car needed on this service visit.
kept me posted during the process and progress of the maintenance.
My car was on time, and she help me to schedule my next appointment.
Really satisfied.
Elizabeth was friendly, helpful, dedicated and stayed after hours to make sure we got our car back. She made the whole experience. Thank you!
My experience at the service was great. However, I am noticing an unfamiliar sound with the car and am trying to get in touch with someone to discuss but cannot get a hold of anyone after calling several times and leaving a message.
Social