I dropped off my car on the morning of 01/23/24, and after 11 days at your location, the only service I received was a check-up, even though I asked to refill the freon gas for the AC, change the rear boots, and backup camera. On the first day, I received a call to go over what I wanted to get done on my car, on the following days there was zero communication. I texted and called several times to receive an update about my car, but all my efforts were unsuccessful. Due to the lack of communication, I went to your location on the afternoon of 02/02/24, where I was told that by the next day, my car would be available for pickup, after several excuses of why the work I asked for was not done. On 02/03/24, I went to pick up my car, only to be communicated that none of the work I asked for was done, and surprisingly, more issues were found on my car, specifically, the change of the brake system (calipers, brake pads, etc), with an approximate cost of $4000!. This was communicated to me by the mechanic who performed the check-up on my car, which raises the question of how serious is the work at your location. After 11 days, I decided to take my car home, with zero work done, and huge expenses of Uber rides as I was not offered a loaner car.
Irving is an asset to your team: professional, patient, honest. Thank you Irving!
Elizabeth is definitely an asset to Hyundai. As a layman on matters like this , I came up with confusing questions, but she answerd them , with knowledge and kindness .I think she might have been under the weather, but you would never know it, if there was something she couldn’t answer she would run to go get it .Now a days service like that is noticeable. Thank her for me would ya ?
I have a new car and it has a problem with the engine, namely: near the oil filler neck, oil comes out of the engine. I waited for an appointment for 2 months and in the end I was told that nothing was found. They suggested waiting another month and observing whether the oil would continue to come out. I was surprised that they treated my problem this way, as I was sure that the diagnosis would be of better quality
Your team members Irving Macias was very courtesy and helpful during that time, he was able to answer all the questions that I needed, i’m very satisfied! Thanks for his advice's and service.
The only thing I didn't appreciate was how long it took to schedule the appointment. I had to wait 3 months. Also, when I arrived for my appointment, I was on time, but had to wait 30 minutes to get checked in. Other than that the service advisor was great. I received a text when the car was ready, when I was on my way to pick it up my service advisor called to let me know it was ready!!! I appreciated having my vehicle washed, too!!
I am very happy with my service provider Erik today. He was friendly and
efficient and got the appointment finished in a timely manor. I thank him for his service.
I felt the labor charges were not properly justified but the Elizabeth and other members were helpful. Although It kind of feels ripped off because of labor charges which is unbelievable.
Thanks for helping me Erik!
Irving Macias is a cool and nice person to deal with.soft spoken,hard worker and knowledgeable about his job.
He made feel very comfortable otherwise will be afraid to get a service from a dealership because of high price a dealership charges.He changed all that thought to me. I will come back for my future service on my car as long as he’s still there to help me.
Thank you Irving for your help!
Very happy that the coil was replaced. We were trying to diagnose the problem for years, seems like we finally fixed it. Thanks for getting it done quickly!
It was ok but the communication is awful they don’t answer the phones goes to voice mail then voicemail is full Work on car was good .it took me from February 2023 until November to get work completed.thanks
The situation sucked but Elizabeth was kind and helpful.
Irving is proving very good professional service to the customer. He is the first person I have met in Hyundai dealer. Hope you guys can get more staff like him .
Liz was professional and very nice. She is an asset to your team.
I shared with Erik that my last experience was of very slow service. I had made an appointment and thought waiting 6 hours for my car to receive service was not right. He sped it up and accommodated me which I appreciated.
Thank you.
Erik was super friendly and helpful. Thank you again Erik.
Your customer service person Irving was excellent.
However, the amount of time to get an appointment was not acceptable.
The amount of time to get my car repaired was unacceptable.
I won’t lease any new company vehicles from your company as I don’t want to have my employees that will be without transportation for such long periods of time. Your Hyundai dealership is not dependable and moving forward I will switch to another dealer.
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